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Could you be a bit more specific?
ETA Do you still do the knob thing ?
If you're closed what you doing answering the phones in the first place?
stick an answering machine on that says you're closed and what time you're opened from -
One of our regular account customers is having some printing done with us. His account is currently overdue for payment. I emailed him and asked if we could have payment for his overdue invoice before we printed the cards. I don't think thats unreasonable, as he has a terrible history of paying us and is generally a dodgy character.
He phoned me up, demanding to know when his printing would be done- and I told him I'd sent him an email saying that we were waiting to print until we'd received payment. He had a right old go, telling me that for the sake of continued business i should 'be very careful'. His average payment time is 62 days- our terms are 14. And he's telling ME to be careful?! I've had to go to his offices in the past and announce that I'm staying there until I get a cheque. THAT'S how bad the man can be. Honestly, I can't believe he thought that I was the one being unreasonable. Gah.
Phone Rings
Me: "Hello, WHSmith Books, how can I help?"
Woman: "Hello, I've just taken some washing out of the machine and I had left my bus pass in the pocket, and so now you can't read it"
Me: "... oh.... umm... how can I help you?"
Woman: "Well, i need to know what to do"
Me: "this is WHSmith..."
Woman: "Well, I rang the post office and they told me to ring you"
I had a good laugh over that one!
this is a funny thread, I like it- let's keep it!
in case customers are phoning to ask where thier rice crackers are, or why the driver hasn;t turned up yet, and all that stuff?
The amount of people who thought Smiths was some sort of public information service, much like a library, was incredible.
2) Customers who order £30 worth of drinks and don't tip
3) The ones who grab you by the back of your head when slabbering their order in your ear
4) I've just finished an order, say, "that'll be £15.50 please"
"WHAT? How much is aftershock?"
"It's £3."
"I don't want it well."
"OK. That's £12.50."
"And a battle of tennents." (Which are £1 on tuesdays)
5) Anyone who calls Guiness "a pint of green". I know what it is, but I'm going to stare at you in a disgusted manner until you stop showing off to your underage boird and stop being twatty.
6) People who won't fucking MOVE out of my way if I'm doing a floor shift, carrying two crates of beer and can hardly see in front of me. Then they get annoyed when I kick em in the shins.
eh? why the fuck should they give you a tip for doing your job- a job which you are paid at least minimum wage for!
Find yourself a job as a barmaid in a busy bar on a weeknight, earning some extra cash so you can feed yourself for the next week on something that isn't £.40 pasta from Tescos, and you'll find yourself thinking a little differently.
Minimum wage, after taxes, doesn't cover much. If I'm being polite and quick with an order, it's nice if someone tips you. A £30 order is a lot of work when you've 50 other people shouting at you to SERVE ME ME ME ME ME NEXT
ETA: My list consists of things that piss me off about customers. I'm not saying they're stupid. So noone can bitch about how "I don't tip therefore you're calling me stupid" etc.:p
It turned out that the customers were trying to get hold of a company called Marconi Pensions whose number ends with -5400. I'm not sure how easy it is to confuse -5544 with -5400 :-)
For the individuals who are taking my list very much to heart, listen-
If a bill comes to £29.90 and you wait for your £0.10, it bugs me. I don't feel the need to justify my rant, and I don't lose sleep over someone not tipping me. I don't need to "get over" anything.
I don't think about it when my shift ends. I don't cry about it.
Why the fuck is what I said causing mini outrage?
Le sigh...
why should people in the service industry expect to be tipped? I tip, I am a person who tip, but I do it for various reasons, I do it out of quality of food in a resteraunt, if its better than just good, manners of stff, service, if the staff take time to ask how you are etc? I TIP then, if I walk up to the bar and ask for some drinks, why should I tip? all you did was get them? its your JOB too.
and Why should it piss you off if someone waits for there change, seriously... ITS HIS MONEY, i always wait for my change, I earnt it, why should I give it away just because of the ammount
I never assume I'm going to get tipped. However when people who can obviously afford it wait on 10p, yea I consider that to be stingy as fuck. The better service you provide, the more chance you have of being tipped by the customer. Thus when I've spent ten minutes making 5 billion shots and running up to the spirit store for some liquor the guy can't even pronounce for him to angrily wait for 10p without a "thanks" or anything, it's disheartening.
We have 2pools, one in the country house hotel, one in the spa resort, spa resort pool is also public and gym members so thus busier, HOTEL pool is PRIVATE to hotel and lodge guests,
SPA guest comes up complaining its to busy in the spa resort pool, demands to use hotel pool. I explain that hotel pool is of limits to spa residents but she explains she wants somewhere quiet to swim without kids.
Ok, so I mention, sometimes in VERY busy conditions we can allow it so check with duty manager, phone her she told me, not a problem but the pool has just closed, till 4.30 (1.00 to 4.30
Explain this to the woman and she says "but if I was staying in the hotel I'd be able to use it?" I reply saying "yes if the pool was open" and she asks why she cant use it right now, for five minutes I explain to her it is CLOSED right now,
finally she storms off. stupid people
Made me chuckle.
Had a bit of an odd thing the other day. I was tidying around near the changing room and a woman comes out of them, having just tried on some stuff... and she looks at me and says 'Oh I wish you'd been here a minute ago, I wanted to see what these look like' (holding up a garment)... :eek2: She then just wandered off to the till... I still have no idea what she meant.
We had a spare phone next to a computer workstation that was only ever used for rare outgoing calls. No-one would call it as it wasn't anyone's desk.
We then had a spate of calls to this line, all expecting it to be a furniture shop, and to begin with they took a lot of persuading they had the wrong number, or there was a misprint in a catalogue somewhere.
We used to take it in turns to answer the 'furniture store' calls - it was nice to be aware even before taking the call the amount of confusion likely to appear seconds later.
Maybe she wanted someone elses opinion on what the clothes looked like on her
It's also funny how many people refuse to leave your store or get out of the changing room in a quick fashion when the fire alarm goes off. People just don't seem to care. After my workmate whipped out with " sorry i cant serve you the fire alarm is going off you have to leave the store " people started to turn and walk away, not this young couple god no they moved aside for everyone then walked upto the desk followed by some dodgy looking guy who we instantly agree'd looked like he was ready to nick the stuff he was holding, again with the fire alarm going off loudly they want served.
When it comes to customer's you cant help think " What the FUCK !? " Common sense goes completely when you are a customer it seems.
and something that REALLY bugs me. Store opening hours ? 9am - 6pm. Simple enough, you have 9 hours to shop. So why is it that SO MANY people insist on wanting to shop for stuff AFTER 6pm when we are trying to get everyone out, and why so damn rude to me because i won't let you in when OUR TILLS ARE GOING OFF you !
It's actually at a point where people will get on their hands and knee's, hell they'll lay flat on their back and somehow STILL get under the shutter only to be told VERY sharply " We're closed ! ".
But at the end of the day without all these idiots, a LOT of then genuily stupid we wouldnt be able to have a laugh about it all.
Yeah that really annoys me to! It's like on a Sunday ALL the shops are only open 10-4, so why do people come out shopping at like 3.30? Plus there are announcements every five minutes from 3.45 onwards saying the store is closing, yet 4.05 you'll still get people having a good browse with no intention of leaving. So you approach them and say - "is there anything I can help you with at all because we're actually closed now" and they just wave you away and carry on looking! I think its rude, they wouldn't expect to be able to enter a shop before it opens in the morning so why do they think its acceptable to delay all the staff at the end of the day? We can't begin cashing up until the store is secure and all the customers have left, so even though I only get paid until 4pm sometimes we don't get out the store till 4.30.
I worked a bar thurs, fri, sat, sun, bank holiday nights 7-late for quite a while on minimum wage. I used to come away with £70 in tips on heaving days but these were GIVEN to me by customers, not a rightful reward for doing my job exactly as I was being paid to with good humour and grace.
To be fair the law states shops can trade for up to six hours between the hours of 10am and 6pm on a Sunday. The shops on Oxford Street all trade from 12 noon to 6pm.
You'll find a lot of people who have lived in communal buildings have stopped caring about fire alarms with no sign of fire.
Our one in halls went off about 3x a fortnight, I'd amble out because the noise was annoying rather than because of a fire risk.