Direct Messaging (DMs)

Comments

• Lili5Bet Posts: 160 Helping Hand

  May 10 edited May 10

  Millie2787 wrote: »

  Oh definitely @Lili5Bet im not expecting a full reply , but lately since all the changes we barely even get an acknowledgment until like 5 days later when we raise concerns…. It was never like this before so I don’t understand what’s changed.

  
  @Millie2787 , I definitely agree with you, I know you mentioned about the acknowledgement earlier and that’s something I definitely agree with you on for sure! I know it takes a while for even that to happen

  Post edited by Lili5Bet on May 10

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• Owen Community Manager Posts: 3 Newbie

  12:01PM

  Hi all Owen here. Sorry i asked the team to hold off until i was able to come on and reply so they could focus on the new activities we have going on this weekend and other tasks.
  In full transparency – yes, we were made aware as a Staff Team of the decision that Direct Messages between Community members would need to be closed down. We were also instructed that we were not permitted to inform ahead of time to prevent the risk of a sudden surge in personal contact details then being shared between Community Members. Again, these decisions are made in accordance with previously mentioned acts and guidance.
  
  What we were not made aware of, however, was when this change would take place, which is why when messages were closed all of a sudden a lot of confusion was then created.
  We take full accountability of this and realise just how messy and confusing this has felt. We are in conversation with our US based developers to understand why and how Direct Messages were turned off at that time without prior warning.
  
  Thank you for continuing to raise your voices about this and to speak up. We hear you. We’re listening. You have a right to talk about the very real impact this change is having on you, please continue to do so in a respectful way. Any messages which become disrespectful in tone will be edited in accordance with our guidelines, however, beyond this we very much welcome all of your opinions, thoughts, and challenges to us. This space is yours, and we’re really grateful for your honesty. It is vital. Once again we are sorry for the upset this has caused.
  
  Owen
  

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• independent_ Community Connector Posts: 9,505 Supreme Poster

  12:13PM

  It is worth noting that your own honesty is also vital in situations like this. If ours is, so is yours - this feels really important to mention, and hopefully something that can be learned from in the future.

  “Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”

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• shannon_164 Community Connector Posts: 1,774 Extreme Poster

  12:51PM

  in my experience of the uk mental health system, services lie so so so much. the mix is just the same. we were lied to and use won’t even just admit it. we were first told that use had no idea but now use say use knew. as @independent_ said, your honesty in such situations is just as important here - how can you expect people to trust you and want to use a service that lies?

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• Lili5Bet Posts: 160 Helping Hand

  6:57PM

  Owen wrote: »

  Hi all Owen here. Sorry i asked the team to hold off until i was able to come on and reply so they could focus on the new activities we have going on this weekend and other tasks.
  In full transparency – yes, we were made aware as a Staff Team of the decision that Direct Messages between Community members would need to be closed down. We were also instructed that we were not permitted to inform ahead of time to prevent the risk of a sudden surge in personal contact details then being shared between Community Members. Again, these decisions are made in accordance with previously mentioned acts and guidance.
  
  What we were not made aware of, however, was when this change would take place, which is why when messages were closed all of a sudden a lot of confusion was then created.
  We take full accountability of this and realise just how messy and confusing this has felt. We are in conversation with our US based developers to understand why and how Direct Messages were turned off at that time without prior warning.
  
  Thank you for continuing to raise your voices about this and to speak up. We hear you. We’re listening. You have a right to talk about the very real impact this change is having on you, please continue to do so in a respectful way. Any messages which become disrespectful in tone will be edited in accordance with our guidelines, however, beyond this we very much welcome all of your opinions, thoughts, and challenges to us. This space is yours, and we’re really grateful for your honesty. It is vital. Once again we are sorry for the upset this has caused.
  
  Owen

  
  Lilie here. Thank you for your thoughtful and transparent response, @Owen . I appreciate the acknowledgment of how the situation has unfolded and the impact it has had on the community. It’s reassuring to hear that the accountability is being taken and the conversation with your developers are ongoing.
  
  I also appreciate the clarification around the guidance and decision-making process. Moving forward, I believe it’s essential that there’s greater transparency, clearer communication and earlier engagement with the community. This will really help to rebuild trust and avoid this kind of confusion and emotional toll again. Many of us are here as we care deeply about this space and each other, and we want to help make it stronger.
  
  Thanks again for listening and creating this space for open dialogue, that’s really important.

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