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@Millie2787 , I definitely agree with you, I know you mentioned about the acknowledgement earlier and that’s something I definitely agree with you on for sure! I know it takes a while for even that to happen
In full transparency – yes, we were made aware as a Staff Team of the decision that Direct Messages between Community members would need to be closed down. We were also instructed that we were not permitted to inform ahead of time to prevent the risk of a sudden surge in personal contact details then being shared between Community Members. Again, these decisions are made in accordance with previously mentioned acts and guidance.
What we were not made aware of, however, was when this change would take place, which is why when messages were closed all of a sudden a lot of confusion was then created.
We take full accountability of this and realise just how messy and confusing this has felt. We are in conversation with our US based developers to understand why and how Direct Messages were turned off at that time without prior warning.
Thank you for continuing to raise your voices about this and to speak up. We hear you. We’re listening. You have a right to talk about the very real impact this change is having on you, please continue to do so in a respectful way. Any messages which become disrespectful in tone will be edited in accordance with our guidelines, however, beyond this we very much welcome all of your opinions, thoughts, and challenges to us. This space is yours, and we’re really grateful for your honesty. It is vital. Once again we are sorry for the upset this has caused.
Owen
Lilie here. Thank you for your thoughtful and transparent response, @Owen . I appreciate the acknowledgment of how the situation has unfolded and the impact it has had on the community. It’s reassuring to hear that the accountability is being taken and the conversation with your developers are ongoing.
I also appreciate the clarification around the guidance and decision-making process. Moving forward, I believe it’s essential that there’s greater transparency, clearer communication and earlier engagement with the community. This will really help to rebuild trust and avoid this kind of confusion and emotional toll again. Many of us are here as we care deeply about this space and each other, and we want to help make it stronger.
Thanks again for listening and creating this space for open dialogue, that’s really important.
Is this going to change? No point advertising something we can’t do anymore
Hey @AnonymousToe thank you so much for flagging this. We've gone ahead and edited that wording. As we mentioned before, our developers are working on restoring DMs with @TheMix so that you will be able to contact the team by using those same DM threads you already have with us. If something comes up in the Community that concerns you and you need to contact the team, please send us a DM to @TheMix or email us at community@themix.org.uk
And in the case of anyone not having a previous DM with @TheMix, or for new users, we will be setting one up.
all of mine disappeared too, pretty fuming about it:/
Glad it’s not just me! I have lost any info I was given in the past too and loads of reassurance and support from the staff.
Might be worth pinning a post (maybe after unpinning some as there’s sooooooo many pinned in whats new atm) explaining that the mix have to DM you first at the moment - there’s still no message button, and could be massively confusing for new people or people who haven’t heard the news about DMs?