Best Of

1) describe in 3 words: fun, chaos (in a good way), empty
2) would I recommend it? Yeah. It’s fun and a safe messaging space. I often find there’s hardly anyone there though, but there’s not exactly anything that can be done about that lol
3) when would I choose general over support chat? When support chat gets too heavy or too busy, or someone’s in crisis, people are arguing, if nobody is responding to me, etc. basically if support chat becomes a negative space and I’m not in a headspace to deal with it. Also, if I don’t need support but just want to talk to people then I might go to general chat

Sometimes it can be hard to even know what to say or to even put what you want to say down to support people and especially when your not in a great mindset it can all come across so wrongly and when the mods don’t speak it makes everyone feel uncomfortable. The mods aren’t my really themselves anymore.

Describe General Chat in three words
chatting and conversing
Would you recommend General Chat to a friend?
yes i would
- If so, why? If not, what could be improved?
because you get to chat with different people
When would you choose to go to General Chat over Support Chat?
sometimes theres no need to as i dont need support nor to vent to others so i like a bit of a casual conversation.

I think sometimes that is the case, that the only response someone will get is from a mod. Loads of reasons for that, maybe users aren’t up to supporting, maybe they’re struggling to keep up. If the mods step back then people might not even get that one response, not placing any blame here at all by the way, chat is busy and with it being a support chat people tend to be in a shitty headspace anyway. And this is why I do feel keeping an element of mod support is important.

I don’t think people are on a mission to ignore other people, they’re trying their best. This is a bit of a worry for me with this new set up, that people will feel (emphasis on feel) ignored more. Doesn’t mean they are being ignored, but they might feel that way if no one responds at all.

The user and all related content has been deleted.

Nooo please don’t remove it

The user and all related content has been deleted.

i just feel so put off even joining, i just feel like scared now of doing/saying something wrong? everytime i’ve joined support chat i have always responded to multiple messages for everyone who’s also been in the chat but found that ive rarely gotten a response other than from mods usually, and i don’t want to specifically chat to a mod only for the time, if i wanted 1-1 support i would find that elsewhere rather than in a group but there’s been many chats ive joined where ive solely been responded to by mods.

on monday night i was a little frustrated by the fact everyone had seemed to ignore me for best part of 30 mins, i had sent a few messages about not getting responses and feeling ignored for that time, it wasn’t at all directed at the mods only, if it was i would have mentioned them by name in the message to ensure they knew it was directed at them if that was the case but it was NOT directed towards them, hence why there was no specific person / people mentioned as it was to the whole group. after that i think just 1 other person replied to me except for the mods. when mods have replied to me n i reply back, i only do because they’ve asked questions / so as im not just being rude and ignoring messages to me, not because i am looking for a 1-1 conversation.

i had joined one of the groups once, i cant even remember which one it was but there was 1 mod and a handful of others, everyone was talking as a group and responding to everyone’s message, it wasn’t 1-1 conversation with a mod within a group setting, but it was so nice to be able to talk to people who have understanding of struggling with mental health and the input from the mod too but have never felt the same about any other times ive joined? it was so helpful to hear from other people in similar situations who do understand it and maybe are facing barriers with support and that i’m not alone, as you don’t really find that is something that is talked about often i guess? like compared to helplines where they don’t actually understand what it’s like to struggle with mental health (obviously there are people who are motivated to volunteer with helplines as a result of being through it themselves) but many times i’ve been greeted by someone who has no understanding at all, for example being told by a helpline when discussing disordered eating that i should just eat because it’s not that hard, whereas with the support groups, everyone there has experienced something in relation to struggling with mental health, maybe not the same situation but they can understand better. i do apologise if this is badly explained lol, ive spent the past 2 days doing my induction at college and filling in forms etc so my head is fried😂

i do agree with the fact that the support group isn’t a place for 1-1 support with a mod, but i can also see why sometimes appear that people are having a 1-1 conversation with mods, and that is purely because there are times you can just have all your messages ignored and the only ones to reply are the mods. i think it would be helpful if there was something on here about peer support, for people who maybe struggle with that type of thing. i know i would have struggled a lot with it when i was younger, but now that a bit older and actually had the opportunity to complete a qualification in peer mentoring and volunteer with children too, my confidence has developed a lot when it comes to supporting other people.

i think all the mods are amazing, and im sure i speak for everyone when i say we are so grateful for them all for giving up time out of their day to be mods!!!

for anyone who is reading this and is looking more for 1-1 support, i cannot recommend kelly’s heroes enough, they are honestly AMAZING! everyone i have spoken to there has been so so lovely and understanding - they also have lived experience volunteers too which is always helpful to know. i haven’t been using them for that long now, but i talk to the same group of people usually, so kinda feels a bit like on here where you’ve had the mods in chat before so you like ‘know’ them type of thing? i know one thing i struggle with when it comes to helplines is confidentiality and the risk of other services being involved, kelly’s heroes cannot involve anyone without your consent, and you also need to provide them with your name and address etc, so they cannot do anything unless you let them basically which makes it easier to talk i think as you don’t have that worry of what if they tell someone!! i’ve also found that calm zone are so helpful too, and from what i gather with things ive shared with them they can only encourage you to seek help if you’re at crisis point etc, but they can’t actually involve anyone (im not 100% sure but ive told them some things and they said all they can do is encourage me to go to a&e etc) plus they have the option to use a return user code so you aren’t repeating yourself all the time!