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So youre allowed to say youre uncomfortable. But not allowed to tell them to stop? Is that right?(users
Generally speaking, yep. If the mods
are aware that people are uncomfortable, they can decide whether to allow/disallow whatever the conversation is. Modding is best left to the mods.
That's not to say people can't decide not to talk about a certain thing if it's upsetting somebody. If what they're saying is within guidelines, they can still decide to stop talking about it if they want to do that.
Mike & the team
Thanks. I agree. Answered why came to this thread
Apologise for your mistakes not your feelings.
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JellyelephantBpd bitch ✌🏼Posts: 803Part of The Mix Family
I think there should be a rule about chat users acting like moderators.
I think there should be a rule about chat users acting like moderators.
This is a good point @Jellyelephant. It's been an unwritten rule for a while, but it should be on the guidelines page (looks like we added to the boards ones but not chat).
Good spot.
Mike & the team
We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
Blimey, it's been a while since we updated that and said there would be 'more to come'. Still, better late than never eh. Here are some recent changes, some based on feedback from you guys:
We made the decision to get rid of moderator avatars
This
is to give moderators a little more individuality and character, and to
avoid the mod team coming across as a uniform or higher ranked group of
people. They're members of the group like everyone else (with a few
extra responsibilities) and we want their image to reflect that.
We added backseat modding to the guidelines (see italics)
How do I stay safe in group chat?
All group chats are moderated by a mixture of paid staff and volunteer mods.
Their role is to oversee the group and to make sure that everyone is
sticking to the guidelines so the chat remains a safe and welcoming
space. Moderators are trained in offering emotional support, listening,
signposting (sharing links to resources online) and managing the group.
They are not expert advisers and cannot provide 1-2-1 support.
We ask that you avoid sharing any personal contact details in the
chat room such as your email address, phone number or social media. It’s
okay to share photos of yourself or your pets if you’re comfortable
with that, but please don’t share photos of anybody else. Don’t forget
that once you post something online, there's no way to stop somebody
saving it.
Stepping into the role of a moderator when
you're not one is generally not appreciated - it creates friction
between community members and it makes the moderator's job more
difficult. If you see something that needs mod input, it's okay to give
supportive suggestions, but it usually doesn't go well when someone
tries to diffuse an argument or enforce the guidelines when they're not a
moderator.
Backseat modding has been against boards guidelines for quite a while, but we didn't add it to the chat guidelines when we made that change. It's always been discouraged in group chat but it's now more clearly against guidelines, and something we may consider breaks for if it's a persistent issue.
Confidentiality information was added to the guidelines
Will mods share what I say in group chat with anyone else?
The general rule is 'what's said in group chat stays in group chat'.
If
we believe your life is at immediate risk, we may inform emergency
services to make sure you're safe. The moderator will tell you if we
decide to do this, and we will only do so if we believe your life is at
risk. This is extremely rare. You can read more about this in our confidentiality policy.
This information has been in the confidentiality policy for a while, but wasn't explicitly talked about in the group chat guidelines. In the interests of being as transparent as possible with you guys (particularly newcomers who don't know how things work), we decided to include it.
Username guidelines have been clarified (see italics)
How do I choose a username?
You will be automatically logged in as a guest on your first visit,
but you can also create an account. If you have an account on the
discussion boards, you might want to use the same name to help the
community get to know you. Try and stick to the same username once
you’ve picked one. It avoids confusion and helps you to settle in and
build relationships with the group.You're welcome to use a name that
shows how you feel.
If you choose a
name like that, depending on what it is, a moderator may ask you to add a
different name in brackets. This is just to make sure other members
have something they're comfortable calling you by. In extreme cases, you
may also be asked to change it completely (e.g. if it uses triggering
language) but this is rare.
It was already fairly established that moderators can ask someone to change their username if they felt it appropriate, but it wasn't written anywhere so we decided to add it. Similarly to the backseat modding update, this a move towards making things as clear as possible and away from having unwritten rules or things that are just part of chat culture.
We're working with the moderation team around their input
We've had conversations with you folks on the boards about the role of moderators - that they're not expert advisors or there primarily to give support. But it's important that we also have those conversations with moderators, because we can lose sight of that too.
When we're all reminded of the purpose of group chat and the way it's designed to work, we hopefully have the best chance of everything working well.
----
You can use these URL shortcuts any time to give us feedback:
We'll keep beavering away behind the scenes to make sure group chat is the best it can be.
Mike & the team
We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
Comments
We made the decision to get rid of moderator avatars
We added backseat modding to the guidelines (see italics)
All group chats are moderated by a mixture of paid staff and volunteer mods.
Their role is to oversee the group and to make sure that everyone is sticking to the guidelines so the chat remains a safe and welcoming space. Moderators are trained in offering emotional support, listening, signposting (sharing links to resources online) and managing the group. They are not expert advisers and cannot provide 1-2-1 support.
We ask that you avoid sharing any personal contact details in the chat room such as your email address, phone number or social media. It’s okay to share photos of yourself or your pets if you’re comfortable with that, but please don’t share photos of anybody else. Don’t forget that once you post something online, there's no way to stop somebody saving it.
Stepping into the role of a moderator when you're not one is generally not appreciated - it creates friction between community members and it makes the moderator's job more difficult. If you see something that needs mod input, it's okay to give supportive suggestions, but it usually doesn't go well when someone tries to diffuse an argument or enforce the guidelines when they're not a moderator.
Confidentiality information was added to the guidelines
If we believe your life is at immediate risk, we may inform emergency services to make sure you're safe. The moderator will tell you if we decide to do this, and we will only do so if we believe your life is at risk. This is extremely rare. You can read more about this in our confidentiality policy.
Username guidelines have been clarified (see italics)
If you choose a name like that, depending on what it is, a moderator may ask you to add a different name in brackets. This is just to make sure other members have something they're comfortable calling you by. In extreme cases, you may also be asked to change it completely (e.g. if it uses triggering language) but this is rare.
We're working with the moderation team around their input