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What are your thoughts on group chat?
TheMix
Posts: 3,095 Boards Guru
Hey everyone,
For chat break week, we'd love to hear your feedback on group chat as a whole. As well as being able to use the feedback form which we'll be monitoring through the week, we thought it would also be good to get a group discussion going in this thread.
Your feedback can be about anything from the way sessions are structured, moderated, the general vibe or atmosphere, the schedule, the software, etc. The possibilities are endless.
One quick thing before you start getting your thoughts down: any negative feedback about specific members or specific moderators should be sent in via the feedback form. If you want to provide positive feedback about someone, that's fine to go here.
So, without further ado...
What do you like about group chat right now, and what would you change (if anything)?
For chat break week, we'd love to hear your feedback on group chat as a whole. As well as being able to use the feedback form which we'll be monitoring through the week, we thought it would also be good to get a group discussion going in this thread.
Your feedback can be about anything from the way sessions are structured, moderated, the general vibe or atmosphere, the schedule, the software, etc. The possibilities are endless.
One quick thing before you start getting your thoughts down: any negative feedback about specific members or specific moderators should be sent in via the feedback form. If you want to provide positive feedback about someone, that's fine to go here.
So, without further ado...
What do you like about group chat right now, and what would you change (if anything)?
Our DMs are monitored Monday - Friday (10am - 5pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.
We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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I think it would be nice if the Mods and I think @Abigail would agree that if they were trained a little in Young Carers ?
Cool to see Italia coming out of the busy nest she has made for herself (Sorry terrible easter pun) and find her way into the light chats.
Speak soon
Abi
also mike should be fired
WDGSW (What didn't go so well:) Not enough mods for support chat- it can get ridiculously busy and sometimes people don't get heard, sometimes a lot of swearing or arguing (totally not me,) mods sometimes spoken to unkindly and sometimes photos don't work.
"The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
"I'm going to get strong again and see you soon. " ~ Anonymous
But cant train them in every single subject that affects people. Dont need knowledge to just listen to you plus mods aint the only ones to support people😊
Ah so sorry i didnt come on this thread to reply to replies lol i hope i dont come across as rude. I just like to add my thoughts / discuss 😊
And my opinion is i love chat!!!! 😊😊 and great place to go for support and to be listened to. And mods are great and members and nice place to go to to vent about your days stress. Though maybe some rules need to be a little bit more clearer.
Edited because i can never tell if my tone of vioce in a text comes across as rude. I hope doesnt seem rude
A lot of the time when i'm talking in SC when i start off i don't direct what i'm talking about to a specific Mod bu if they engage with me what i'm talking about that's when my comments become more Aimed if that makes sense.
Ahh i hope this doesn't come across as bitchy i definitely don't intended it to lol
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Im not speaking about a specific time.- there have been a few times this has happened - when someone tells someone to stop speaking about something because they have been triggered.
I think online it can be easier to be rude without people realising it is rude. So picture this youre having a group chat in real life where people get together ; there are rules in place and all. Someone says something thats affecting them - someones like omg stop right there - do not speak about whatever that is because i am getting triggered. I mean thats rude. We should respect what people say and not involve our own thoughts into it. Because we shouldnt have to fear that everything we will say may trigger someone. Cause reality is anything can trigger someone and cant cater to everyones triggers. And can you imagine opening up about something for someone to be like okay stop im triggered. We dont open up to trigger people or to be told to actually stop and no one stops to think about how makes other person feel. Maybe it is respectful to not talk about what people said theyre triggered by. But its also respectful to just not say youre triggered in first place and should leave instead. To not make situation worst cause if we all say we are triggered everytime someone says something in the guildelines its going to cause too much shit.
I do think though its important to not be rude to someone based on their triggers, especially as in previous chats you have also said about being triggered by things...
overall yes yes there are chat guidelines but it’s a group space so we need to just try and all work together and think of everyone’s feelings and how we can make the chat work well for everyone.
I just think its always going going to be hard in a group chat with lots of people who are all struggling. We just need to have some empathy with each other and do what we can to make a group space work
In my opinion and probably the rules too
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We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
FAQ | How to report a post | How to report spam
We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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We made the decision to get rid of moderator avatars
We added backseat modding to the guidelines (see italics)
All group chats are moderated by a mixture of paid staff and volunteer mods.
Their role is to oversee the group and to make sure that everyone is sticking to the guidelines so the chat remains a safe and welcoming space. Moderators are trained in offering emotional support, listening, signposting (sharing links to resources online) and managing the group. They are not expert advisers and cannot provide 1-2-1 support.
We ask that you avoid sharing any personal contact details in the chat room such as your email address, phone number or social media. It’s okay to share photos of yourself or your pets if you’re comfortable with that, but please don’t share photos of anybody else. Don’t forget that once you post something online, there's no way to stop somebody saving it.
Stepping into the role of a moderator when you're not one is generally not appreciated - it creates friction between community members and it makes the moderator's job more difficult. If you see something that needs mod input, it's okay to give supportive suggestions, but it usually doesn't go well when someone tries to diffuse an argument or enforce the guidelines when they're not a moderator.
Confidentiality information was added to the guidelines
If we believe your life is at immediate risk, we may inform emergency services to make sure you're safe. The moderator will tell you if we decide to do this, and we will only do so if we believe your life is at risk. This is extremely rare. You can read more about this in our confidentiality policy.
Username guidelines have been clarified (see italics)
If you choose a name like that, depending on what it is, a moderator may ask you to add a different name in brackets. This is just to make sure other members have something they're comfortable calling you by. In extreme cases, you may also be asked to change it completely (e.g. if it uses triggering language) but this is rare.
We're working with the moderation team around their input
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