Home Group Chat Announcements

[UPDATE] Sunday Support Circles

TheMixTheMix The Mix HQPosts: 2,613 Staff Team
edited October 2018 in Group Chat Announcements
Hey everyone,

This is an update on one of our regular chat sessions: Sunday Support Circle.

As some of you will know, cancellations for these sessions haven't been uncommon. The reason this has been happening is simply due to lack of attendance. This isn't necessarily a bad thing - it just means we need to adjust the service we're providing slightly to match the demand you guys are showing for that space. :) 

We've been thinking about how we can do this, and we've decided that it makes sense to go down to one session per week for now. Tuesday is the more popular day and the one with fewest cancellations, so we've decided to discontinue Sunday sessions for now.

This may not be permanent - right now, we're just testing the waters to see how this works out. We're open to all feedback on this and may consider changing things up later (e.g. trying a different day). At the moment, this seems like a logical move to avoid some frustration, make sure we're making good use of our moderators, and measure the demand for Support Circle.

What do you think? Let us know your thoughts - as we said, we're open to all feedback on this. :)

Mike & the team
We're @Mike, @Connor, @Emma_, and @Ed_ - the staff team here at The Mix. We don't provide support on this account, but if you have any questions about the boards, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

Comments

  • DancerDancer Bog Off Justine! Posts: 5,397 Part of The Furniture
    I think that you should have support circle on Tuesdays and Fridays (because people might need support after a bad education/work week)
    I'm a fruit loop. 🍊➰

    There's a part of me I can't get back.  A little girl grew up too fast. All it took was once. I'll never be the same.
  • fadedangelfadedangel Posts: 263 The Mix Regular
    ^ I agree with Kasa, I would be more likely to attend a Friday session 
    « I have been through hell but the best is yet to come « 
  • LaineLaine Fruit loop Gone for gooPosts: 2,761 Boards Guru
    I think keeping Tuesday is definitely working.

    The issue with Friday is finding a mod willing to cover it and then it might upset people if circle was just on but not the other chats :)

    If Tuesday is working and not getting too full I think it should be left as is at least for now :) x

    🌈Positive thoughts🌈

    "This is my family. I found it, all on my own.
    It's little, and Broken, but still good. Yeah. Still good." ~ Stitch

    "Lately, I've been struggling with all the simple things in my life" ~ Cian Ducrot

    "I don't know if it's because my heart hurts or I'm insecure" ~ Juice Wrld
    Abigail
  • ShaunieShaunie 🌸 Posts: 12,484 Born on Earth, Raised by The Mix
    edited October 2018
    Oh. I never sign up or even read about support circle  (obvs am now) because i dont wanna use a space that someone else could have & not very good at supporting. Didnt realise you cancel them cause of attendance. Dont think you should do it on fridays tho 
    .
  • AidanAidan Clever idiot Posts: 2,980 Boards Guru
    Do you guys @TheMix have any idea why the support circle format has got less popular?
    but idk tho
  • Past UserPast User Posts: 0 The Mix Regular
    The user and all related content has been deleted.
  • TheMixTheMix The Mix HQPosts: 2,613 Staff Team
    edited November 2018
    Thank you so much for the feedback, everyone. :)
    Kasa2103 said:
    I think that you should have support circle on Tuesdays and Fridays (because people might need support after a bad education/work week)
    Thoughtsy said:
    ^ I agree with Kasa, I would be more likely to attend a Friday session 
    Thanks for the suggestion, @Kasa2103 & @Thoughtsy. Unfortunately, Fridays are are a tricky day for us to expand to. As @Laine mentioned, finding mod cover for the end of the week is difficult, and we would like to have the session running alongside SC & GC. Running it on its own means it could become a funnel for everybody needing support, when really we'd like it to be for those who value that particular space and may not get on well with regular Support Chat.

    That said, we will certainly see what days are most popular for chat as a whole and see if there's a different day worth trying out. :)
    Shaunie said:
    Oh. I never sign up or even read about support circle  (obvs am now) because i dont wanna use a space that someone else could have & not very good at supporting. Didnt realise you cancel them cause of attendance. Dont think you should do it on fridays tho 
    Thanks for the feedback @Shaunie. It would be interesting to know if others also feel this way.

    What makes Support Circle is the way everyone is given a chance to be listened to without interruption or distraction. People who go don't need to be expert supporters or anything like that - it's just about showing we've heard someone and that we care, which can be a massive support in itself. Plus, there are always other members there to fill in the gaps for those not feeling talkative at the time.

    There might be something we can do around letting people know how many spaces are left (e.g. by showing how many spaces are left on our announcement), because I imagine you're not alone there. :)
    Aidan said:
    Do you guys @TheMix have any idea why the support circle format has got less popular?
    This is a good question, @Aidan. Honestly, we're not sure - actually hoping you guys might be able to tell us this. :tongue:  
    Meggles said:
    Well I can barely do tuesdays anymore because of work
    Looks like I'm going with no support at all again.
    Thanks @The Mix
    Aww no - that's rubbish @Meggles. :( As we said in the main post, we're very open to trying different days a bit further down the line, so this schedule isn't set in stone. We'll probably see how this goes for a few weeks first just to gauge how much demand we have, then decide where we want to go with it.

    We can't make the schedule work for everyone, but we will try and make things as inclusive as we can. :)

    Thanks again for the feedback, everyone. Much appreciated!
    Mike & the team
    We're @Mike, @Connor, @Emma_, and @Ed_ - the staff team here at The Mix. We don't provide support on this account, but if you have any questions about the boards, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
Sign In or Register to comment.