Home› Group Chat Announcements
Click here if you need support urgently

Chat Guidelines

2»

Comments

  • The MixThe Mix The Mix HQPosts: 2,594 Staff Team
    Appreciate you laying those out by the way, @Aidan! It's very helpful. :)
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

    Our response time to PMs might be a little slower than usual, please bear with us (:
    Flag ·
  • Past UserPast User Posts: 0 The Mix Regular
    The user and all related content has been deleted.
    Flag ·
  • Jacob101Jacob101 Rampant Poster Posts: 685 Incredible Poster
    Mike - you can clearly see the 'favouritism' in chat when it comes to users and moderators!! :banghead:

    We are young adults are your target audience so therefore we should get the majority of the say in services that are run at The Mix - yes co-creation sessions are great but not everyone can go to. What about co-creation sessions in the chatrooms? - at the end of the day im sure you want more ideas from us and that is a great way to do it.
    'Don't worry about failures, worry about the chances you miss when you don't even try.'
    Flag ·
  • The MixThe Mix The Mix HQPosts: 2,594 Staff Team
    @Meggles - again, something we can look at in due course. :) We are going to be using the arrival of our new chat software as a chance to look at a few things, so this might be something we review.

    @Jess101 - Yep, you guys are our target audience and we need your input, but there is a limit on the 'say' our members can have over how things are run. There are a huge number of moving parts involved in how our services work at The Mix (funding and staff/volunteer capacity, for example), and although we do try and collaborate with young people at every step, the reality is that not everything can be dictated by user-feedback and suggestions.

    We actually do hold virtual co-creations on occasion, but admittedly not that often. We could certainly look into doing more of them in the future, if the situation calls for it. It's worth noting that co-creations take a large amount of planning and staff time, so we need to be realistic with what we can do. Thanks for the suggestion though - we can take that into consideration. :)

    Fairness
    Perhaps a wider point about favouritism and fairness is the subjectivity of those things, depending on where you stand. Depending on who you ask, and this is particularly true if people argue during chat, you get very different answers about what's fair and who's right or wrong. As moderators and as staff, part of our role is to try to remain above that and consider the entire picture objectively, and we're confident that we do that to the best of our ability.

    One side-effect of being removed from community relationships is that we don't know the ins and outs of the relationships you guys have with each other. For example, someone swearing outwardly might look very harmless, but someone else in the room might believe that it's targeted at them for reasons the moderator isn't aware of. Moderators have limits, and usually these things are impossible to prove either way. In the interests of being fair, we can only work with the information we have in-front of us at the time.

    Hopefully that makes sense. :) We're happy to discuss any specific decisions privately away from the community space, so if you have anything you'd like to raise then please do drop us a PM.

    Mike & the team
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

    Our response time to PMs might be a little slower than usual, please bear with us (:
    Flag ·
  • Past UserPast User Posts: 0 The Mix Regular
    The user and all related content has been deleted.
    Flag ·
  • The MixThe Mix The Mix HQPosts: 2,594 Staff Team
    @Jess101 - We've just taken your last post down from view as it's in the territory of an official complaint - something that needs to be handled privately. Happy to copy it into a PM and get back to you tomorrow, but a public thread isn't the place to discuss that. :yes:

    Same goes for anything else official or any specific situation you guys want to raise - that needs to be done via PM. We don't want to have to close this thread, so let's not go into those sorts of details here. :thumb:

    Mike & the team
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

    Our response time to PMs might be a little slower than usual, please bear with us (:
    Flag ·
  • Jacob101Jacob101 Rampant Poster Posts: 685 Incredible Poster
    The Mix wrote: »
    @Jess101 - We've just taken your last post down from view as it's in the territory of an official complaint - something that needs to be handled privately. Happy to copy it into a PM and get back to you tomorrow, but a public thread isn't the place to discuss that. :yes:

    Same goes for anything else official or any specific situation you guys want to raise - that needs to be done via PM. We don't want to have to close this thread, so let's not go into those sorts of details here. :thumb:

    Mike & the team


    Okay, i have PM'ed a copy over anyway.
    'Don't worry about failures, worry about the chances you miss when you don't even try.'
    Flag ·
  • The MixThe Mix The Mix HQPosts: 2,594 Staff Team
    We've decided to close this thread for now folks - it feels like things have gotten pretty off-track from where they started. For now, we'd really encourage you to put any thoughts etc. in the feedback form where we can see all your feedback in one place. We'll take a good look at things after the weekend and get back to you. :yes:

    Mike & the team
    We're @Mike, @Connor, @Emma_, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

    Our response time to PMs might be a little slower than usual, please bear with us (:
    Flag ·
This discussion has been closed.