Chat Guidelines
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Essential support for under 25s
Essential support for under 25s
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Comments
We are young adults are your target audience so therefore we should get the majority of the say in services that are run at The Mix - yes co-creation sessions are great but not everyone can go to. What about co-creation sessions in the chatrooms? - at the end of the day im sure you want more ideas from us and that is a great way to do it.
@Jess101 - Yep, you guys are our target audience and we need your input, but there is a limit on the 'say' our members can have over how things are run. There are a huge number of moving parts involved in how our services work at The Mix (funding and staff/volunteer capacity, for example), and although we do try and collaborate with young people at every step, the reality is that not everything can be dictated by user-feedback and suggestions.
We actually do hold virtual co-creations on occasion, but admittedly not that often. We could certainly look into doing more of them in the future, if the situation calls for it. It's worth noting that co-creations take a large amount of planning and staff time, so we need to be realistic with what we can do. Thanks for the suggestion though - we can take that into consideration.
Fairness
Perhaps a wider point about favouritism and fairness is the subjectivity of those things, depending on where you stand. Depending on who you ask, and this is particularly true if people argue during chat, you get very different answers about what's fair and who's right or wrong. As moderators and as staff, part of our role is to try to remain above that and consider the entire picture objectively, and we're confident that we do that to the best of our ability.
One side-effect of being removed from community relationships is that we don't know the ins and outs of the relationships you guys have with each other. For example, someone swearing outwardly might look very harmless, but someone else in the room might believe that it's targeted at them for reasons the moderator isn't aware of. Moderators have limits, and usually these things are impossible to prove either way. In the interests of being fair, we can only work with the information we have in-front of us at the time.
Hopefully that makes sense.
Mike & the team
Same goes for anything else official or any specific situation you guys want to raise - that needs to be done via PM. We don't want to have to close this thread, so let's not go into those sorts of details here. :thumb:
Mike & the team
Okay, i have PM'ed a copy over anyway.
Mike & the team