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True that. It IS McDonalds.
I am also someone who scrutinizes customer service, however, it doesn't matter if it was McDonalds or not. They are in positions of responsibility and if they are just going to be rude then they shouldn't be there. If I was the OP I wouldn't go back to that branch and therefore they would've lost my business. The same for any other shop etc who has poor customer service. We used to go to a local B&Q but their service was beyond shit that we now travel further if we need something. McDonalds doesn't want to lose business so need to have good customer service.
However, with that in mind and my current life situation I would've just muttered something really loudly at the time and forgotten about it.
im saying that applies in this case, but in a lot of cases it does
LOL ... this kinda reminds me of everytime I go to visit a friend of mine at his office which isn't very often there is a KFC just outside the tube station so I go for the 99p chicken mini fillet burger and noticed a few times it says 99p - you give then £1 and half the time they keep the 1p without batting an eyelid.
Obviously I'm not going to miss the 1p but I still think it's kinda rude to assume it's OK to keep it.
Only time I complained was to ring up Burger Kings once cos they had like 5 kitchen staff and only 1 person serving on the counter and the wait was so long to order people were queuing, waiting and then deciding it was taking too long and walking out of the door - I rung their customer service number and the next day there was 3 extra members of staff on the tills.
I think it's worth telling head offices if you can - hey don't know what their staff get up to on a day to day basis - LIDL and Netto are another annoying company - they'll have like 5 or 6 people stacking shelves but only 1 or 2 on the checkout, even though there's another 3 more empty tills.
I think that if a customer is being rude to the employee then they may have words to say. I agree that it does work both ways. No one should be rude to anyone and it does annoy me when I see other customers being unneccesarily rude and treating employees like shit because they think they can.
i totally agree with you on all points, but i used to work for mcdonalds many moons ago, and you wouldnt believe the number of times i heard customers complain about employees, because they thought their attitude sucked, or they thought the worker in question was being sarcastic, when infact the worker was nothing short of being outstanding
Please tell me that's a joke.
I'm thinking mountains and I'm thinking molehills on this one.
did anything get done when people complained formally?
before a customer throws a hissy fit at an employee, did the worker in question actually direct it at you, or do they just speak like that, sometimes when people are having a bad day, and have loads of customers complain about the place in general, or just have a go at them, it demoralises them, and they just dont care anymore
afterall your mcflurry was 99p, if it was the hilton, the only reason it would be £27.99, would be to pay for the 7 butlers, three maids, 5star service, and silver spoon, all required to get the flurry to you
there was actually an interesting entry on the youthnet blog, on a slightly related note
http://www.youthnet.org/blog/page/blog?entry=mcdonalds_fights_back
yes things would get done if people complained formally
though they wouldnt just shoot down the throat of an employee straight away, without looking at the facts
problem is, with places like mcdonalds,. as i mentioned in the post i just made above, while you expect and should get exceptional service, a mcdonalds restaurnt is not a 5star hotel
and having your boyfriend saying that, makes you any better than the employee in what respect?
fair enough expect good service, but you forfeit that right to expect it when you start being what could be contrued as "cocky & sarcastic" back to the employee, its hardly going to help matters, and if people expect good customer service, without the responsibilities of being a decent citizen, then go screw yourselfs
complain formally and/or do something that will resolve the matter, but if something like this has seriously bothered you that much, dont act like the employee in question
I worked in Mc'Donalds for 4 years. I always treated the customers well. I used to get told off if I let my personal life get involved with my work. Theres no excuse for bad customer service. It doesn't matter where you go. You expect a certain standard.
i see from that post that you do have your head screwed on and you are going the right way about things, though i challenge you all to work in a job where you dont have time to say please and thankyou, if you work with loud music, even the nicest of people get bored and just shout £5 please, so the customer can hear you
We were shocked that he was so rude to us. My boyfriend was polite to him, said hi, said please when he asked for a McFlurry etc, it was only once this guy was rude to us that my boyfriend said that, I suppose he wanted this guy to realise that he was being rude to us.
thats fair enough then
its so very true that even a mcdonalds worker who doesnt want to be their, shouldnt take their job for granted
I worked in a student bar when there would be a mass of students about 10 people deep spread across the whole bar all wanting drinks and getting more annoyed the longer they had to wait due to the sheer mass of people. We had to rush to get people served and had to shout to be herd over the music but it just doesn't take much time to be polite.
Fair enough if they shout £5 please or whatever but it's the ommittion of the please that gets me
in a situation like that though, whether you say please or not, you always get some wanker who kicks off about not getting served fast enough, even when theres millions of staff on the bar working their arses off
in that case its not a fault of slow staff, more too many customers
Yer me too :yes:
as for the busy bar with people screaming at you, when they are drunk etc
while i will be nice and tolerable and pleasant to anyone that comes to my bar, they dont have a right to customer service if they are a big tit pissing everyone off and more rude than all the staff put together
and i would find it hard to be nice and cheerful all day if i worked in mcdonalds ..
Though I'm so jelous at the cheapness of mcflurries :crying: I like them but they cost about 1.8pounds and I'm cheap
The world is full of rude people in all establishments mcdonalds isn't going to be any different.
I wouldn't waste your time writing a letter, if everyone wrote a letter about bad customer service in Mcdonalds they would have millions to get through.
fair do on your little boycott but they're hardly going to miss you spending £30 now and then! so you'd rather spend extra petrol money and time?
They won't miss it, no. But I would rather spend that extra few pence on petrol and an extra hour of my time than go in there and need to speak to someone and they be rude, unhelpful or just completely dimwitted. The staff in there are appalling and I don't like to be made to feel that something was my fault when it was their incompetency. It's more a matter of principle.
Cos someone said pound in an agressive manner? :rolleyes: Wise up.
I've had one bad experience with a Mc Donalds employee, in Dublin once a Chinese person took my order and after asked me if I wanted red sauce on my cheese burger, I hadn't got a clue what he was saying. Eventually someone told me.
Oh speaking of, I ordered a bacon cheeseburger while I was there, I got bacon, burger, cheese and a bun. :yuck:
Hold on. If a company expects you to come into their store and part with your hard-earned cash, one would expect them to be a little more obliging. :yes:
Yes the company, not the employee. So fuck if some wee cunt says pound in an agressive manner. Not the end of the world. I've got a 1000 things more deserving of a letter of complaint in my mind than some snotty wee Mc Donalads employee.