If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Read the community guidelines before posting ✨
Options
Essential support for under 25s
Essential support for under 25s
Take a look around and enjoy reading the discussions. If you'd like to join in, it's really easy to register and then you'll be able to post. If you'd like to learn what this place is all about, head here.
Comments
Give him a break and appreciate the fact that some people are stuck in jobs that depress them.
Problem is you can never be certain which in my mind is all the more reason for giving them a break. Someone in their family could have died, they might have failed some exams or as I say, they might just be depressed working there. Needless to say if any of those 3 applied to me and someone tried to be smart over me letting my manners slip for my work shift I'd invite them to fuck off.
Who gives a shit if they're being paid to serve you? Go in, get your food, get back out again. I remember from working in a supermarket that it's often the opinion of the customer that by writing a letter they can get the employee in deep shit. Unfortunately for your cause, employers do value their workers more than their customers and the employee's are not always as dispensible as you may think.
What Capacity would have done (other than stay the fuck out of McDonalds in the first place):
Mcflurry if you would please bud
Pound
Say again?
Pound
E-Ar (that's what it sounds like when I say 'here you are', im so common
.. and maybe even a 'Cheers matey' at the end of it all.
What bothers me is the fact that it's universally known that a McFlurry is a quid (and the till's display how much before your eyes) and you still saw the need to pick at the guy. You'll go through life meeting some ignorant people, don't feel the need to get back at them just because you've met them at their work place. Next time ask yourself really how bothered you are. Answering 'very' says a lot more about you as a person than it does about him in my mind.
On the plus side they might give you a buyonegetonefree Big Mac Meal coupon. Feed the corporate machine. :thumb:
And I, as a paying customer who is always polite to the staff, have to tolerate his offhand manner when it is my money tyhat pays his salary?
That is why they are customers. Otherwise they would not need your service ...
Who wants him to lose his job? The letter of complaint could just be encouragement for the company to highlight their customer service quality.
Generalisation. :rolleyes:
Agreed. But does that mean that you are entitled to be bite the hand that feeds ... ?
You know fuck all about me so what do you believe my 'ilk' to be? And why start getting personal about a general discussion on customer service?
But he WASN'T abused for doing his job. He was being impolite to the customer ...
Because you ought to know that you will always get 1 bad egg in 100 and you just get up, brush yourself down and move on to the next (and no doubt civil) customer.
Well. your strange feeling is something else then. I have worked in customer service and presently work front-facing to customers in the financial sector (e.g. brokers etc). I just don't take their abuse so personally.
So are you rude to customers then?
Well, that's fair enough then. But if you hate your job so much that any customer is considered a twat, maybe its time for a career change.
It's the ones that mouth off at me when their Big Mac-no-cheese-extra-pickles takes more than half a second to miraculously appear in my hand.
I'll change my career when I end up stupidly miserable in my job, to the point where every time I go into work I end up sh-ing...which is the reason I quit my last job, and it took me 3 months to actually get another one.
It is nice to be polite don't you think?
If I open a door for an old lady it's nice to be acknowledged, but it's not something you'd lose sleep over. Sarcasm is perfect for reminding them that manners cost nothing.
Likewise - if you don't like the customer service don't go in there.
Well, if he is going to make me chose to stay away 'cos of his bad attitude, I don't care if he gets fired either.
Anyway, if you took that sort of attitude towards every twat of a shop assistant, you'd run out of places to shop - so it's worth the stand against them.
Furthermore, a company expects it that their staff are curteous ... if customers stayed away because of rude staff, they'd want to know.
Well, as you were not there and the origonal poster felt strongly enough about it to want to make a post, I guess that what they experienced was worthy of complaint.
Well, considering I did not start the topic, there is nothing for me to get over ... :rolleyes:
Another time, again at drive through, the fries of a meal were cold but I noticed before leaving the area, parked up and went inside to replace. I asked for a replacement and with a cheeky grin and a wink asked for a free flurry for the trouble of gettin out my car when I wanted the convenience of the drive through. Wish granted. Repeat customer, smiles all round.
Wouldn't bother writing a letter though myself but if you did I'm sure they'd offer you a free meal.
You could write:
Dear Mr McD Manager
COMPLAINT and COMMENT
I visited your prestigious establishment on *INSERT DATE HERE*. I was pleased with my goods but dissatisfied with the customer service. The McFlurry I ordered was lovely. Unfortunately, the service was not of the quality I would expect. *Enter brief details here, you choose whether to name and shame(thoughI wouldn't)*
I would apreciate if this rudeness were compensated and suggest that this be in the form of one of your luuurrverllllyyy McFlurrys, provided complimentary on my next visit.
Your loyal customer
*you name*
In general, to complain does not mean that you need to identify a particular individual but I am sure any company would like to know when and where it's service does not hit the mark.
Teagan, glad to see someone who agrees with what I am saying.
I am not a moaning, whinging bitch which some of you seem to be making out. McDonalds want to know about complaints so that they can improve and then increase their market share. This is the first time I have complained and certainly don't plan on making one again but I think that if McDonalds hear what I have to say then things will hopefully get improved.
It has been good to see people's points of view though.
I didn't specifically aim that at you. :rolleyes:
And there are some people that just love to complain, and those people are just as irratating as those who are rude.
I doubt they even help when it comes to till takings. If the staff are under pressure to get rid of people quickly, they're more likely to make mistakes when it comes to ringing money through the tills. That much I know myself, and I've never even worked in a McDonalds.
As a general rule the same people who constantly whinge about "bad service" are the same people who whinge about the unemployed, single mothers, etc etc.
Maybe you're just lucky, but its definitely more than 1 in a 100 who are rude.
I don't take abuse personally either, but as part of my job I have to deal with a load of financial advisors who are constantly rude and pushy, and are basically complete and utter cunts. It's nowt personal, they just want their commission yesterday to buy another Ferrari, the over-paid cancer that they are, but I still want to boil their heads in a chip shop fryer.
I'm not actively rude, but I sure as hell won't do a single second of work more than I have to if the customer is abusive and pushy. And that has extended to making them chase things I could have done in about two minutes, and returning entire files of paperwork if one i wasn't dotted properly.
That's the other 'ilk' - not my 'ilk'.
It's probably higher but I tend to let most of 'em go over my head ...
I completely agree. Although the origonal poster did appear anything but impolite ...
Unless those people are folk that you have to deal with every day, it's probaby not worth the effort trying to drag them up to a decent standard.
The calibre of the staff is that of people who enter NotW beauty pageants, yes.
Well, I dont work in No mcdonalds thanks !
and whats wrong with entering hey, thats what its there for, Just for fun, if i have it why not show it! :yippe: