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Dell In India

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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    How about people do it out of duty and pride in their jobs?

    You might find that if workers are paid decent wages and treated with respect, they might pass the feeling on to custmers, be happier at their work, and provide a far better service.

    Don't expect great service from an underpaid, overexploited worker working in shit conditions and feeling completely unvalued by his profit-obsessed company though.
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    Teh_GerbilTeh_Gerbil Posts: 13,332 Born on Earth, Raised by The Mix
    Aladdin wrote:
    How about people do it out of duty and pride in their jobs?

    You might find that if workers are paid decent wages and treated with respect, they might pass the feeling on to custmers, be happier at their work, and provide a far better service.

    Don't expect great service from an underpaid, overexploited worker working in shit conditions and feeling completely unvalued by his profit-obsessed company though.

    Aye.

    If people are actually happy... maybe... it'll be better?

    Or am I being a silly sod now, happiness isn't cost-effective, afterall.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Aladdin wrote:
    How about people do it out of duty and pride in their jobs?

    You might find that if workers are paid decent wages and treated with respect, they might pass the feeling on to custmers, be happier at their work, and provide a far better service.

    Don't expect great service from an underpaid, overexploited worker working in shit conditions and feeling completely unvalued by his profit-obsessed company though.

    Yes and most companies do that, because its in their interests and in doing so it benefits those who work for them.

    So we've now all agreed that capitalism is good for workers and good for consumers... Glad to see you and Teh_Gerbil have finally come round to seeing the error of your ways and support capitalism :razz:
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    How about people do it out of duty and pride in their jobs?

    :lol:

    Classic!
    You might find that if workers are paid decent wages and treated with respect, they might pass the feeling on to custmers, be happier at their work, and provide a far better service.

    That's what the early capitalists found, that's why all the improvements in social equality were done by intelligent capitalists before being taken over and done badly by the state.
    Don't expect great service from an underpaid, overexploited worker working in shit conditions and feeling completely unvalued by his profit-obsessed company though.

    And don't expect to find new businesses cropping up to fulfill your needs if there is a state enforcing monopolies.
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    JsTJsT Posts: 18,268 Skive's The Limit
    I don't doubt there is a threat to call centre workers in the UK. There are currently around 600,000 people employed in call centres in the UK, India has less than 100,000. Its a trend our government don't want to stop, which is worrying. From speaking to call centres in the UK and also abroad, are also working in one, it clear to see the quality of service you get from a UK call centre is, on the whole, far superior.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    it's bad enough trying to communicate a welsh address to the english ...it's bleeding impossible when talking to bangalore!
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    JsTJsT Posts: 18,268 Skive's The Limit
    it's bad enough trying to communicate a welsh address to the english ...it's bleeding impossible when talking to bangalore!
    Haha. We have a contract at work with the National Assembly who are always ringing up giving addresses. Its not all that difficult when you get used to some of the spellings etc. Most of the ones you can get quite easily with a postcode checker :)
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    it's bad enough trying to communicate a welsh address to the english ...it's bleeding impossible when talking to bangalore!

    though i have never been to india, I guess they do speak english,
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    NQA wrote:
    Yes and most companies do that, because its in their interests and in doing so it benefits those who work for them.

    So we've now all agreed that capitalism is good for workers and good for consumers... Glad to see you and Teh_Gerbil have finally come round to seeing the error of your ways and support capitalism :razz:

    Except when call centres are moved to India, it benefits no one apart from the company. Consumers over here suffer as its hard to understand people, there's no common cultural references, they ask you to spell obvious names etc, wasting our time and phone bill. The employees over there tend to be highly educated people with university degrees and the only work they can get is low paid hard work for long hours in call centres where they have to ask permission to pee. The only people that benefit are the companies that make more money. Great huh?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    NQA wrote:
    My ISP doesn't have any problems - and the one time it did a quick phone call (at 2am in the morning) and it was sorted...

    Under socialism there's no incentive for 'companies' to provide any decent service or to innovate or to bother with their customers at all.

    You don't even have an understanding of what socialism actually means.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Funnily enough, the last time anything approaching socialism was tried (Spanish Revolution 1930's), productivity and efficiency actually went up.
    Within workplaces wages were equalised and conditions greatly improved. Take for example the tramways. Out of the 7,000 workers, 6,500 were members of the CNT. Street battles had brought all transport to a halt. The transport syndicate appointed a commission of seven to occupy the administrative offices while others inspected the tracks and drew up a plan of repair work that needed to be done. Five days after the fighting stopped, 700 tramcars, instead of the usual 600, all painted in the black and red colours of the CNT were operating on the streets of Barcelona.

    With the profit motive gone, safety became more important and the number of accidents was reduced. Fares were lowered and services improved. In 1936, 183,543,516 passengers were carried. In 1937 this had gone up by 50 million. The trams were running so efficiently that the workers were able to give money to other sections of urban transport. Also, free medical care was provided for the work force.

    In 1937 the central government admitted that the war industry of Catalonia produced ten times more than the rest of Spanish industry put together and that this output could have been quadrupled if Catalonia had the access to necessary means of purchasing raw materials.
    http://www.libcom.org/history/articles/spanish-civil-war-1936-39/index.php
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Blagsta wrote:
    You don't even have an understanding of what socialism actually means.

    Well as you don't know how capitalism works I'd say we're even...
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    NQA wrote:
    Yes and most companies do that, because its in their interests and in doing so it benefits those who work for them.

    So we've now all agreed that capitalism is good for workers and good for consumers... Glad to see you and Teh_Gerbil have finally come round to seeing the error of your ways and support capitalism :razz:
    I think you are naive in your view about companies wanting to ensure the best treatment and conditions for their workers. Millions of workers in low-paid, large-operation companies in this country alone would beg to differ, I'd suspect.

    The overriding and only concern for companies is to make the meximum amount of profits possible. While many workers might be paid well and treated with respect in small businesses, the same is seldom true of large companies. Businesses will get away with as much as they can. They simply offer low prices to attract the consumer, taking a calculated risk that the majority of those consumers will put up with shoddy aftersales service or a useless customer care service.

    Let's not pretend that capitalism is a wonderful system that benefits both the consumer and the worker, because it certainly doesn't. The only people capitalism seeks to benefit are the businessmen and the shareholders.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Blagsta wrote:
    Except when call centres are moved to India, it benefits no one apart from the company. Consumers over here suffer as its hard to understand people, there's no common cultural references, they ask you to spell obvious names etc, wasting our time and phone bill. The employees over there tend to be highly educated people with university degrees and the only work they can get is low paid hard work for long hours in call centres where they have to ask permission to pee. The only people that benefit are the companies that make more money. Great huh?

    Sorry, why haven't the people working in these places in India benefited?

    They get paid more and work in better conditions than is the average in India, so they have benefited haven't they?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Aladdin wrote:

    Let's not pretend that capitalism is a wonderful system that benefits both the consumer and the worker, because it certainly doesn't. The only people capitalism seeks to benefit are the businessmen and the shareholders.

    Sorry where do you work?

    In a collective, or some firm organised along cooperative lines?

    and I assume you have data or evidence of some kind to support your idea that the majority of those working for large frims in this country are mistreated in some way as you imply?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Toadborg wrote:
    What was factually incorrect in that statement?

    Well the idea that those wages would save anyone from poverty, for starters.
    Easier to make a glib statement though, rack up that post count eh?

    I aren't the one trying to claim that MNCs offshoring is a wondeful thing that will save poor people and feed starving kittens.

    As Aladdin says, companies simply do not care about health, safety or the wellbeing of employees. Keep them fit enough and bright enough to work, but that's hardly egalitarian is it? If you need good people companies will offer deals to those people to attract them, but if you do not have a marketable skill then you won't get sod all.

    Toadborg, have you ever had a job?

    Companies offshore for the simple fact that conditions that are protected in this country don't exist elsewhere. Great.

    Excuse me sir, can I have a pee? No, I'll have to wait another six hours.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Funnily enough, the last time anything approaching socialism was tried (Spanish Revolution 1930's), productivity and efficiency actually went up.

    :lol:

    Did you actually read the extract?
    Within workplaces wages were equalised and conditions greatly improved.
    With the profit motive gone,

    And it goes on and on and on with these contradictions.

    :lol::lol:

    By turning more people into capitalists, the system became better. This is why capitalism is the best way to do absolutely anything.
    I think you are naive in your view about companies wanting to ensure the best treatment and conditions for their workers. Millions of workers in low-paid, large-operation companies in this country alone would beg to differ, I'd suspect.

    What stops those epeople from just setting up another company and out competing the "bad" businesses? I'll give you a clue - it's not the capitalists.
    The overriding and only concern for companies is to make the meximum amount of profits possible. While many workers might be paid well and treated with respect in small businesses, the same is seldom true of large companies. Businesses will get away with as much as they can. They simply offer low prices to attract the consumer, taking a calculated risk that the majority of those consumers will put up with shoddy aftersales service or a useless customer care service.

    And how exactly do you become a large corporation that has no responsibility or accountability due to legal immunity?

    Is that down to capitalists or is it down to the violent sociopaths in the "state"?
    Let's not pretend that capitalism is a wonderful system that benefits both the consumer and the worker, because it certainly doesn't. The only people capitalism seeks to benefit are the businessmen and the shareholders.

    It's the only system that benefits everyone.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    klintock wrote:
    What stops those epeople from just setting up another company and out competing the "bad" businesses? I'll give you a clue - it's not the capitalists.

    Well, actually it is.

    Keep someone on subsistence wages- and that's what a lot of UK workers are on, when it boils down to it- and they can't do anything about it.

    Shares or food, mmmm. Tough choice.
    And how exactly do you become a large corporation that has no responsibility or accountability due to legal immunity?

    Is that down to capitalists or is it down to the violent sociopaths in the "state"?

    There's no "or" there.

    The MNCs are the state. The state is the MNC.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Keep someone on subsistence wages- and that's what a lot of UK workers are on, when it boils down to it- and they can't do anything about it.

    Look, you are assuming things like having only one form of money. You have to use the governments money, they use force to make this the case. The reason they can't do anything about it is because people who work in your profession and it's associated ones will happily take a decent standard of living to cage other humans.
    Shares or food, mmmm. Tough choice.

    Like I said, what actually stops you from just making up a new currency for your "group"?

    What enables corporate immunity?
    The MNCs are the state. The state is the MNC.

    :yes:

    And as it's the same entity, it's violent coercion cloaked under differing names. There is nothing capitalist about it. It's collectivistic, communistic feudalistic fascistic violently imposed hierarchy. They are all the same thing, only the language changes.

    BUT - do those in the buisiness end of the state, the MNC have the nuts to use violence themselves?

    No, they pay someone else to do it. Not that they have to often, most people are nicely conditioned to obedience in the state schools and universities and never even consider that there could be alternatives, never mind act upon them.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Toadborg wrote:
    Sorry where do you work?

    In a collective, or some firm organised along cooperative lines?
    No, I work in an antiques shop.

    As I said small businesses tend treat their workers better and pay them better wages.

    That is not very often the case with large companies. Low wages, little flexibility and help for anything from toilet breaks to time off, bad communication with the management, exploitation and discrimination culture, low morale, no benefits or even goodwill gestures...

    Some large companies such as the John Lewis Group are said to be good places to work in where workers are treated and paid relatively well. Sadly such companies are few and far between. And this is because most businesses only care about maximum profits, and one sure way to obtain maximum profits is to give as little away as possible to your workers and to not 'waste' any money on better facilities or schemes for them.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Don't work for a large company then... oh, except they do offer benefits to people.

    I honestly can't believe that despite the evidence people must see everyday they can't see that capitalism (or rather a mixed economy) has been the most succesful economic and political system for democracy, wealth and human happiness the world has yet to see. And that socialism despite its aims has led to tyranny, mass murder and has failed everytime it has been introduced.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    There might be an argument for whether capitalism is the most effective system (so long as welfare and a social conscience are an integral part of it) but let's be under no illusions that capitalism is actually a good and beneficial system for everyone. Capitalism is a very ugly, unpleasant and unfair system.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Capitalism is the most effective form of economic control in a capitalist society.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Aladdin wrote:
    There might be an argument for whether capitalism is the most effective system (so long as welfare and a social conscience are an integral part of it) but let's be under no illusions that capitalism is actually a good and beneficial system for everyone. Capitalism is a very ugly, unpleasant and unfair system.

    To be fair I suspect most people who argue for captalism (with the exception of Klintock) are not arguing for an absolute free-market, but a mixed-economy, which has capitalism, but also some sort of state control and intervention (eg laws on health and safety) and that the state also has a major role in social provision (welfare etc).

    Now you can argue whether the US model or the French model is the best (or whether both are wrong and the UK middle ground model is more superior to both), but they are all fundamentally better than the alternatives of socialism, feudalism or slavery.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Kermit wrote:
    Capitalism is the most effective form of economic control in a capitalist society.

    That says absolutely nothing. You might as well say socialism is the most effective form of economic control in a socialist society. It would equally be right - it just doesn't say which is the better system...
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Toadborg wrote:
    Sorry, why haven't the people working in these places in India benefited?

    They get paid more and work in better conditions than is the average in India, so they have benefited haven't they?

    Yes they benefit in a small way. But do you think its that great to employ highly educated people as low paid drones in call centres? Is that really all that great?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    NQA wrote:
    Well as you don't know how capitalism works I'd say we're even...

    I think I have a far better understanding than you do.
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Toadborg wrote:
    Sorry where do you work?

    In a collective, or some firm organised along cooperative lines?

    and I assume you have data or evidence of some kind to support your idea that the majority of those working for large frims in this country are mistreated in some way as you imply?

    Do you think that employment rights and working conditions were granted as a gift from employers? or fell from heaven?
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    NQA wrote:
    Don't work for a large company then... oh, except they do offer benefits to people.

    I honestly can't believe that despite the evidence people must see everyday they can't see that capitalism (or rather a mixed economy) has been the most succesful economic and political system for democracy, wealth and human happiness the world has yet to see. And that socialism despite its aims has led to tyranny, mass murder and has failed everytime it has been introduced.

    Oh I'm not going to deny some of the benefits of capitalism. But at what cost? Pollution, climate change, environmental destruction, wars, homelessness, alienation, rising suicide rates etc.

    And seeing as we've already established that you don't understand what socialism means, we can safely ignore the rest of your "point".
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    Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Blagsta wrote:
    I understood subject13 to be saying that all telesales people should speak RP and not have a London, Brummie, scouse, Scottish etc accent. Surely you don't find British regional accents difficult?

    I only have problems understanding strong cardiff accents. But the fact of the matter is that a lot of these overseas telesales people have accents which are totally alien to most people here and it's pretty difficult communicating with them. Anyone can adapt their native dialect to become more proper but it's not so easy with a second language. I could be able to write french perfectly but i wouldn't be surprised if french people had problems with my pronunciation of their language.
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