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Can't get into group chat

DistractionDistraction NoobScotlandPosts: 346 The Mix Regular
edited April 14 in Help Desk
Hi @TheMix

I've been having some trouble getting onto group chat for a few days now, I have re refreshed tabs, closed and opened them, tried two different links from another comment I seen on here, tried it through Chrome and Ecosia, closing everything and shutting my laptop down.

when I follow the links, it just sends me to a blank page

Anything else I can try?
Post edited by Mike on


  • Laura_tigger82Laura_tigger82 Moderator Posts: 2,868 Boards Guru
    Hey @Distraction

    Thanks for letting us know. We are sorry to hear you have been experiencing difficulties getting onto group chat for a few days now.

    Have you tried opening it in an incognito browser? You can do this in Google Chrome by clicking the three dots on the left-hand side of the search bar. Then near the top, there should be an option for 'new incognito window'. It is also known as a private browser if using Firefox, your phone or tablet.

    I hope this helps but please do keep us updated. We will all happily try and help you to access group chat :)
    I'm a community moderator. I represent The Mix on the discussion boards and I'm here to help guide discussions, make sure everything is within guidelines, and take care of the housekeeping. I can't send or receive private messages, but you can message @TheMix or email [email protected] with any questions or concerns and the team will get back to you.

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  • DistractionDistraction Noob ScotlandPosts: 346 The Mix Regular
    Hi @Laura_tigger82

    Thanks, I'll try incognito tonight to see if it works, will let you know!
  • DistractionDistraction Noob ScotlandPosts: 346 The Mix Regular
    @Laura_tigger82 It worked, thanks so much!
  • DurhamjaideDurhamjaide County Durham Posts: 1,225 Wise Owl
    Its not working for me tonight?
  • TheMixTheMix The Mix HQPosts: 2,774 Staff Team
    Hey @Durhamjaide did you manage to access group chat in the end? Can you share with us a bit more about what happened when you tried to access it?

    Thank you! Hope we can get you back into chat soon :)

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