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Can't get into group chat

DistractionDistraction Posts: 448 Listening Ear
edited July 2022 in Help Desk
Hi @TheMix

I've been having some trouble getting onto group chat for a few days now, I have re refreshed tabs, closed and opened them, tried two different links from another comment I seen on here, tried it through Chrome and Ecosia, closing everything and shutting my laptop down.

when I follow the links, it just sends me to a blank page

Anything else I can try?
Post edited by JustV on

Comments

  • Laura_tigger82Laura_tigger82 Moderator Posts: 5,107 Part of The Furniture
    Hey @Distraction

    Thanks for letting us know. We are sorry to hear you have been experiencing difficulties getting onto group chat for a few days now.

    Have you tried opening it in an incognito browser? You can do this in Google Chrome by clicking the three dots on the left-hand side of the search bar. Then near the top, there should be an option for 'new incognito window'. It is also known as a private browser if using Firefox, your phone or tablet.

    I hope this helps but please do keep us updated. We will all happily try and help you to access group chat :)
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  • DistractionDistraction Posts: 448 Listening Ear
    Hi @Laura_tigger82

    Thanks, I'll try incognito tonight to see if it works, will let you know!
  • DistractionDistraction Posts: 448 Listening Ear
    @Laura_tigger82 It worked, thanks so much!
  • DurhamjaideDurhamjaide Posts: 1,225 Wise Owl
    Its not working for me tonight?
  • TheMixTheMix Posts: 3,040 Boards Guru
    Hey @Durhamjaide did you manage to access group chat in the end? Can you share with us a bit more about what happened when you tried to access it?

    Thank you! Hope we can get you back into chat soon :)

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