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How to report a post

TheMixTheMix The Mix HQPosts: 2,684 Staff Team
edited April 30 in Help Desk
These discussion boards are a safe, supportive place where you can talk about pretty much anything that's on your mind :)

Sometimes however, someone might post something that isn't particularly supportive, relevant or friendly. This can range from just being annoying (like spam) to actually being hurtful, such as if someone posts something hostile or insulting.

If you come across a post that doesn't feel like it belongs here or that makes you uncomfortable for any reason, you can let us know by reporting it.

How to report a post

1. Find the post you want to report. You'll see a Flag button at the bottom of the post, just underneath the main text:


2. Click or tap the flag button and you'll find two options:


3. If you want to report the post because it breaks guidelines or makes you uncomfortable, press the Report button. Doing so will show you a pop-up window with some extra options:


Choose the option that's most relevant, add more info in the Notes box at the bottom and hit the Send Report button. The moderator team will pick up your report and decide what to do with the post.

Note: the mod team will usually get back to you to let you know what action was taken (if any) via private message. If your post is reported by someone else and is then removed by the mod team, we will always let you know why.



How to report a post as spam

1. Find the post you want to report. You'll see a Flag button at the bottom of the post, just underneath the main text:


2. Click or tap the flag button and you'll find two options:


3. Hit the Spam button and your spam report will be submitted straight away!

Note: as members of the community, you can delete spam without having to wait for the moderator team! If 5 people separately report the same post as spam, it will be automatically hidden (until a mod deletes it).
Remember, reporting a post as spam is public and should only be used when a post is clearly spam.

What is spam? :warning:

Spam is any unwanted post or message that is designed to sell you something or get you to click on a dodgy link. You've probably got lots of it sitting in your spam/junk email folder! Spam is not only super annoying, but can also be more sinister by trying to get you to give up personal information or spread computer viruses/malware. So, it's important to be on the lookout for it so we can take it down quickly!

Here are some things to look out for:
  • Does the post sound like an advert?
  • Does it contain suspicious-looking links (don't click them!)
  • Does the English sound a bit 'Google translate'?
  • Is the poster a new member?
  • Is their username mainly random letters or numbers?
  • Are their other posts similar?
If the answer to some or most of the above is yes, the chances are you're looking at spam and you should report it!

If you're not sure, you can still report it in the usual way (as explained above) and let us know.
We're @Aife, @Connor, @Emma_, and @Mike - the staff team here at The Mix.

If you're worried about another member, use the report button to make sure a moderator sees it ASAP.

Our private messages are monitored Monday - Sunday (9.30 am - 5.30 pm) and we aim to reply within 24 hours. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

If you would like more information on using the discussion boards, ask at the Help Desk, check out How to use the discussion boards, or send us a private message.

We're not able to provide support via this account but if you're having suicidal thoughts or need support urgently for any reason, please contact Crisis Messenger or call 999.
Post edited by Mike on
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Comments

  • AngelAngel Posts: 24 Boards Initiate
    good avice
  • Salix_alba_2019Salix_alba_2019 Posts: 1,373 Wise Owl
    What do you do if you feel like somone is using multiple accounts and being dishonest? 
  • mags98mags98 Posts: 287 Moderator
    hi @Salix_alba_2019, good question. I think the quickest and easiest way is to report a post or comment made by them, select the 'other' option and mention the concern and a mod/staff will look into it 

    Salix_alba_2019Mike
  • MikeMike 🎧 LandaanPosts: 3,738 Community Manager
    mags98 said:
    hi @Salix_alba_2019, good question. I think the quickest and easiest way is to report a post or comment made by them, select the 'other' option and mention the concern and a mod/staff will look into it 

    Yep! Alternatively, you can PM us detailing the concern and we'll happily talk it through. :)  
    All behaviour is a need trying to be met.

    Want to join the community champions? Drop @TheMix a message!
    Salix_alba_2019
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