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I give up

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Can you share a bit more about what's not working? If it's a technical issue, we'll be able to flag this to our helpline team to hopefully fix soon
While you're waiting, how would you feel about reaching out to Childline, Papyrus or Samaritans?
I've not used it in a while, but I used to find it useful when I just wanted to chat to someone about how I was feeling.
Maybe if you're having trouble with the 121 you can try this in the meantime?