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SienaSiena Posts: 15,495 Skive's The Limit
in Help Desk
You don’t get a notification if you have someone on mute and they tag you. Think might be worth still getting a notification otherwise to others you look bad if still ignoring

Thanks
“And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley

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    Laura_tigger82Laura_tigger82 Moderator Posts: 5,107 Part of The Furniture
    Hi @Shaunie

    Thanks for bringing this to the attention of @TheMix :)
    FAQ | How to report a post | How to report spam
    I'm a community moderator. I'm here to help guide discussions and make sure Community Guidelines are followed. I can't send DMs, but you can message @TheMix or email community@themix.org.uk with questions or concerns.
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    GreenTeaGreenTea Posts: 12,938 Born on Earth, Raised by The Mix
    You do get notifications? I get notifications from people I have on mute who have tagged me. I get emails too with the notification and the comment I was tagged in
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    SienaSiena Posts: 15,495 Skive's The Limit
    I do not get any notifications from people who I’ve got on mute. Not even notification saying they have commented on a post I’ve made
    “And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley
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    GreenTeaGreenTea Posts: 12,938 Born on Earth, Raised by The Mix
    I got notification and an email from someone who tagged me yesterday who I have on mute...
    Maybe check your settings
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    SienaSiena Posts: 15,495 Skive's The Limit
    Nope my notifications are fine and still doesn’t work
    “And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley
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    GreenTeaGreenTea Posts: 12,938 Born on Earth, Raised by The Mix
    edited December 2021
    Ok. I was just saying that you do get notifications and email notifications from people who are muted because I got them yesterday from people I have muted.

    Happy to send @TheMix screenshots of the notifications and emails if need proof that I get them from those I have muted
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    SienaSiena Posts: 15,495 Skive's The Limit
    I mean I ain’t lying. I do not get notifications and I’m sure it’s because of the mute function. And just telling the mix it would be good to fix this
    “And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley
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    SienaSiena Posts: 15,495 Skive's The Limit
    Well the next time someone who I’ve got muted tags me I’ll be sure to screenshot that too. I mean don’t think I need the proof but yeah I’m sure the mix will take my word for it
    “And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley
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    SienaSiena Posts: 15,495 Skive's The Limit
    Oh wait. It doesn’t show up when I click the notification icon. But when I click “all notifications” it shows. But yeah who actually clicks on that
    “And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley
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    SienaSiena Posts: 15,495 Skive's The Limit
    I’ve sent the mix screenshots of what I mean so hopefully they can get that all sorted
    “And when they look at you, they won't see everything you've been through. They won't see the **** that turned to scars that began to fade with time. They won't see the heartbreaking things that shook up and changed your entire world. They won't know how many tears you cried or even what it was you were crying about. They won't see how strong you had to be because you had no other choice. What they will see though is how compassionate you are because you experienced pain. What they will see is how kind you are because you experienced how cruel the world is. What they will see is how good you are because you've seen how bad things or people can be. The difference between you and your experiences are who you choose to be, despite everything that could have turned you cold and unkind.You are the good the world needs and the best of us.” ~ Kirsten Corley
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    Laura_tigger82Laura_tigger82 Moderator Posts: 5,107 Part of The Furniture
    Hi @Shaunie

    @TheMix listens to everyone! Or at least they try to. Hopefully the screenshots will help the team to work out what is wrong and fix it for you :)
    FAQ | How to report a post | How to report spam
    I'm a community moderator. I'm here to help guide discussions and make sure Community Guidelines are followed. I can't send DMs, but you can message @TheMix or email community@themix.org.uk with questions or concerns.
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    TheMixTheMix Posts: 3,040 Boards Guru
    Thank you both for sharing this - it sounds like there could be a bug with notifications and how it's linking up to the mute feature. We believe that email notifications and notifications shouldn't be happening if you've got someone on mute - we will look into this and keep you updated.

    We're going to spend a bit of time testing as a team and will report this to Vanilla which is the platform the community uses and they fix all of our bugs on the community so hopefully, they'll be able to see what's happening. We'll keep you updated :)

    Thank you again!

    - Aife
    We're @Aife, @Ella, @Gemma, and @JustV - the staff team here at The Mix.

    Our DMs are monitored Monday - Friday (10am - 5pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

    We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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