Home› Help Desk
If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Check out our Men's Mental Health Support Chat every Monday 8pm-9:30pm in partnership with the JD Foundation. It's an inclusive space to talk about anxiety, stress, and anything affecting young men under 25.
Click here for more info!
Options

Not logging in

Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
edited January 2023 in Help Desk
When I log in it dosent log me like the little black bar across the top still says log in but when I refresh the page it shows all the options you get when your logged in but then when I click onto a section of the boards it logs me out again  and I have to refresh for it to log back in - I know it’s just as confusing as I am 😅
Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
Post edited by JustV on
«1

Comments

  • Former MemberFormer Member Lyrical Poster Posts: 5,462 Part of The Furniture
    The same has happened to me. Not sure what’s wrong with it. 
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Alwaysss did this to me ,stopped ages ago tho
    ~Probably dead now
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    It used to do it to me @shaunie and then it stopped but it’s started doing it again now 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    edited November 2019
    Weird - it seems to be working okay for me on desktop and mobile. What device and browser are you both using? @Millie2787 @*BananaMonkey*

    Any luck if you try other browsers?

    Thanks for flagging this - definitely sounds like something's not quite right!
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • Former MemberFormer Member Lyrical Poster Posts: 5,462 Part of The Furniture
    @Mike iPhone 7 Plus and Chrome 
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    @mike mines on IPhone 7 but using safari 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    @Millie2787 @*BananaMonkey* thanks both of you. :) I'm not able to replicate this myself but it's been passed on to our techies so we can look into it.
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    Are you folks still having this issue? @Millie2787 @*BananaMonkey*

    Has anyone else run into this?
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    Mike said:
    Are you folks still having this issue? @Millie2787 @*BananaMonkey*

    Has anyone else run into this?
    @Mike yass it’s just done it now 😅
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    Millie2787 said:
    Mike said:
    Are you folks still having this issue? @Millie2787 @*BananaMonkey*

    Has anyone else run into this?
    @Mike yass it’s just done it now 😅
    Thanks @Millie2787! We're still digging so it's good to know it's still happening. :)
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • Former MemberFormer Member Lyrical Poster Posts: 5,462 Part of The Furniture
    Seems okay for me at the minute :smile: 
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Now its randomly logging me out when i try to comment on certain threads. So cant comment on them now
    ~Probably dead now
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Ahh. this is so annoying. There was no problem until this thread lol what did you do?

    it keeps logging me out and logging me back in. 

    Like ill go on health & wellbeing and im logined in- click on discuss i wanna rely to - im logged out so cant reply. So keep trying but doesnt work until bit later. Or its only tellingn me im logged on when i clicked on a tbread and on the main page ill be loged out and will sometimes keep changing everytime i click on something that goes to a new page. And soo annoying 
    ~Probably dead now
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    @Shaunie we can blame Aife now she’s gone 🤣🤣

    im all serious it’s been doing it loads for me again 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Proper annoying
    ~Probably dead now
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Ffs wh is it only letting me log into this part. Might work if i send this
    ~Probably dead now
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Its weird cause when its not working it lets me only log in to this part and then when i text on here it working in other places so i just writing comment here to make it work
    ~Probably dead now
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    Sorry for the lateness on this! Bit of a hectic time.

    Thanks everyone for keeping us posted on what's going on. Our techies won't be around much over Christmas but we'll pass this on and do what we can. The more info we have the better, so really appreciate you keeping us updated. :)
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    It only happens on my phone. It gets realy annoying. Would put me off ever joining if was my first time coming on here. But its Never happened on my tablet or ipod. Just phone
    ~Probably dead now
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    @Salix_alba_2019 said:
    I keep getting logged out, on my laptop and phone for some reason 

    My laptop has also started shutting down on its own. I've been studying all day at the library so it's that I've been on it 😭
    Salix I'm just copying your post into here because I think it's the same issue. :)

    Bit of an update from le techies on this. They still can't replicate the issue at their end, which makes it difficult do troubleshoot what's happening and find a solution. They have given us some information to pass on which might help:

    1) The team have looked at your accounts in the back-end and cleared up some data, and made sure your login permissions are setup as they should be.

    2) Please try and...
    • Clear the cache on your phones and anything else that they use to browse the boards (e.g. other devices). You can do this in the same place you can delete your browsing history.
    • Test and see if that makes a difference.

    If that doesn't solve the problem, we'll need to know the answers to these questions :)
    1. Does this happen every time you try to use the boards? Are there certain times when it all works fine?
    2. When did this issue start happening for you? If the timing is the same for everyone, we might be able to pin it back to a certain software change or issue.
    3. Do you guys only use mobile devices to access the boards?
    4. If you use other devices to log in, do you get the same problem there as well?

    Sorry that this one is a bit long, guys! Seems you've found a bug that's particularly tricky to swat. ;)
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    Mine seems to be okay again at the moment 🤔
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • Former MemberFormer Member Inactive Posts: 1,646 Extreme Poster
    Thank you Mike, I'll sort things out on my end too!

    I also managed to drop my phone on my face then almost into my breakfast lol 
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    Thanks. 

    Working now. 
    ~Probably dead now
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    @Salix_alba_2019 said:
    I also managed to drop my phone on my face then almost into my breakfast lol 
    Ha! Think we've all dropped our phone on our face at least once. :tongue:

    Thanks everyone - really glad things seem to be working for now. Do check back in here and try the steps mentioned above/answer those questions if you find the issue cropping up again. :) 
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • SienaSiena Inactive Posts: 15,759 Skive's The Limit
    edited January 2020
    Hi sorry. this has stopped working again. 

    But i did only delete my browsing history. I can not find clear cache anywhere on my phone or on google. Ive done it before but now i cant see it anywhere. While trying to find it - i clearly did something cause now i cant login at all on safari so on chrome but i dont like chrome and even chrome is being weird.

    sorry to like moan lol but its really annoying me

     Where is the cache? I cant find it anywhere 

    Nothing comes up when i search it on my settings or in safari settings




    ~Probably dead now
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    It’s started doing it for me again and I’ve cleared my browser history but can’t find cache 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    Thanks for the update both of you @Shaunie @Millie2787. :)

    Here's how to clear your cache with Safari on mobile:

    To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information.

    I guess the key thing here is that Safari defines 'website data' (cookies and your cache) differently to your history. So if you make sure you clear website data, you'll be good to go.

    Let me know if that works. :)
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    I cleared it the other day but it did it again this morning with me having to refresh every time I wanted to post 🙃
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • JustVJustV Inactive Posts: 5,637 Part of The Furniture
    edited January 2020
    Millie2787 said:
    I cleared it the other day but it did it again this morning with me having to refresh every time I wanted to post 🙃
    Thanks for the update @Millie2787. Hmm, how annoying!

    Would you mind sending us some answers to these questions? Either by replying here or via PM if you prefer. :) Then we can look into it further.

    Mike said:

    If that doesn't solve the problem, we'll need to know the answers to these questions :)
    1. Does this happen every time you try to use the boards? Are there certain times when it all works fine?
    2. When did this issue start happening for you? If the timing is the same for everyone, we might be able to pin it back to a certain software change or issue.
    3. Do you guys only use mobile devices to access the boards?
    4. If you use other devices to log in, do you get the same problem there as well?
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • Millie2787Millie2787 Community Connector Posts: 5,220 Part of The Furniture
    1. it goes through phases of being okay for a few days and then it goes back to logging me out again 
    2. Mine started in November but again it seems to fix itself for a bit and then do it again.
    3. i occasionally  use my laptop and it never does it on that just my phone

    @Mike  
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
This discussion has been closed.