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Problem with laptop
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
For the past couple of nights I've been having trouble with my laptop. I have trouble with opening things on the desktop and left hand side of the start menu. I can't even log off or shut down to try and sort it. Pressing the on/off button won't turn it off either. I also can't open task manager.
I eventually got it working last night but it's the same again tonight.
I eventually got it working last night but it's the same again tonight.
0
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It sounds like you may have a virus, or a programme that's gone a bit rogue. Hold down the "off" button until the laptop is forced to switch off. When you switch it back on hold down the F12 button until you get an option for safe mode.
If it sucessfully gets to safe mode you need to:
1.Run your virus killer, do a full system scan including the registry and boot sector.
2.Check to see if something is starting up that shouldn't. Goto Start>Run>type in MSCONFIG and goto the startup tab. Look through the list and switch everything off except for the antivirus program, and anything that looks like it was written by microsoft. Everything else can be turned off.
Once both things are done, restart your computer to windows normally and see what happens.
I did a scan yesterday and it found nothing.
It seems fine now.
Try also scanning with this: www.malwarebytes.org