Phone credit not gone on!

Former Member

Hey all!!
I went into boots this morning and put £10 on my phone using my O2 top-up card (that ive used loads by the way). i checked my balance+it still said 4p, so i looked on the receipt+it said 'top-up successful' But it still hasnt gone on!!!! I mean, i topped up at 10am, and its now 3:20!!
Can i go back to Boots and get my money back, or should i just wait???
SBG

Former Member

I'm not sure what you can do, the receipt says it's been topped up and that's the only proof. Still, it's worth trying you never know. I never trusted them things anyway.

Speaking of top ups. I'm with 3 and they've screwed me over.

you used to get either 100 mins + 25 txts( i think) to spend on anthing

now they took away the 25 of the other so I have to spend £5 on an add on = £20 per month.

Top ups also run out after 30 days no matter how much you have left

Former Member

Someone else on the site had trouble wiv 02 a day or 2 ago, do a search you'll probably find it.

Former Member

Me too see here

Former Member

*does little dance* everyone hates O2 HEY everyone hates O2 HEY



*sidles away slowly*

Former Member

Originally posted by Fiend_85
*does little dance* everyone hates O2 HEY everyone hates O2 HEY



*sidles away slowly*

How the hell have you got so many posts all of a sudden?! :P

And then I looked at what you've been posting

Former Member

apparently it can take up to 24 hours for it to go on, so i wouldnt worry just yet

Former Member

Originally posted by solid_L
How the hell have you got so many posts all of a sudden?! :P

And then I looked at what you've been posting

How did you not notice? And my method is much in the style of the above.

Former Member

my £50 top up didn't go on, i want it back :no:

Former Member

Originally posted by Hellfire
my £50 top up didn't go on, i want it back :no:

How can you spend £50 on a top up? You make it seem like you have someone to talk to

Former Member

o2 is down, how many threads do we want about this! A lad i know topped up 2 days ago and is still waiting.

Former Member

Originally posted by solid_L
How can you spend £50 on a top up?

by not being bright enough to realise you'd probably be better off on pay monthly.

Former Member

one in three people would not pass a credit check for a contract phone

Former Member

Originally posted by solid_L
You make it seem like you have someone to talk to

sorry

Former Member

Re: Phone credit not gone on!

Originally posted by spongebobsgirl
Hey all!!
I went into boots this morning and put £10 on my phone using my O2 top-up card (that ive used loads by the way). i checked my balance+it still said 4p, so i looked on the receipt+it said 'top-up successful' But it still hasnt gone on!!!! I mean, i topped up at 10am, and its now 3:20!!
Can i go back to Boots and get my money back, or should i just wait???
SBG

im so glad you posted this! The same has just happened to me.

Former Member

Re: Re: Phone credit not gone on!

Originally posted by Godders
im so glad you posted this!

Theres only 2 threads about it already! :rolleyes:

Former Member

My top up still hasn't gone through either and there's no hope in ringing customer services, FACELESS BASTARDS!! :mad:

I worked in an O2 shop for a while this summer and the system was down once. The amount of abuse I recieved would have reduced a lesser man to a shivering wreck!

Former Member

Originally posted by kaffrin
by not being bright enough to realise you'd probably be better off on pay monthly.

i was being sarky:p

Former Member

Heres an email i got from o2 earlier very randomly... Maybe everyone who is having problems will stop making threads about O2 and how there top up hasnt gone through yet, also press hot key 3 or dial 4444 and it tells you on there that the top up service is down :

Check out the O2 Online Help Centre: www.o2.co.uk/help


THIS IS AN AUTOMATED MESSAGE. PLEASE DO NOT REPLY TO THIS EMAIL.

Dear O2 Customer,

Thank you for contacting O2 customer service.

We apologise for any problems you have been receiving when attempting to top up
your mobile phone.

We are currently experiencing difficulties with our top service and we are
hoping to have the service restored by 6:00pm on the 4th October 2004. Any
credit you are waiting to be added to your handset should be added by this time.

If you require any further assistance please do not hesitate in contacting us.

Kindest regards,

O2 Customer Service


Just to add Its still currently down

Former Member

Mine went on fine last night......im happy

Former Member

Originally posted by googles
I'm with 3 and they've screwed me over.

Top ups also run out after 30 days no matter how much you have left

That's disgusting. I've heard SO many bad things about them.

Former Member

Yeh 3 have had loads of problems, when I worked in the mobile phone shop there were always people coming in and wanting to change their 3 phones to O2.

My top up went through overnight btw

Former Member

it will have put your credit on or before the 6pm deadline, they can argue that it was there, but because of systems faults it never registered as been there by the locator systems that tell who's phone is using their network, home locator i think

Former Member

3 piggyback on o2 which explains it all really.

When i also worked in a mobile phone shop people moaned about 3, especially on the payg tariff due to the credit running out after 30 regardelss of if you had used all your credit or not, which just shitty these days.

Former Member

Originally posted by MrG
one in three people would not pass a credit check for a contract phone

Interesting that you say that. It was pretty difficult for me as well. On my first attempt, I turned up with only my debit card. What they need is a household bill, a personal statement or a driver's license. Passports are not allowed! I don't drive and I live away from my billing address so that leaves me with my personal statement. On the second attempt, I brought my statement in and my address was a P.O. box one. I should have looked at it more carefully before I booked an hour off work! Third time lucky, I found a standard banking letter with updated interest rates with my home address written on it so that got accepted and I moved onto a contract phone.

JsT

o2 have just sent me a message with an apology and a promise of an extra £2.50 within the next 2 days.

Something for nothing at least.

Former Member

I'm promised £3.75!Did you top up £10? Maybe it increases according to how much you spent.

Former Member

I'd top up my phone but im still having problems with credit being taken off my phone every couple of hours, the daft b******s at o2 online just never seen to understand what the problem is, and it sbeen going on for about 2/3 months now..... :mad:

Though i need my credit and free texts so i dont know what to do !!

Former Member

why would three piggybacking on the network structure cause o2's payment division to go down, three using the capacity of o2 to make calls and stuff dont affect the way they have handled your credit

Former Member

It doesnt i didnt make my point clear enough here. I would top up my phone ( o2 ) but the credit gets taken off even when the phone is sat around doing nothing.

Nothing to do with the 3 thing, apologies if what i said was construed that way

Former Member

Originally posted by Richeh
It doesnt i didnt make my point clear enough here. I would top up my phone ( o2 ) but the credit gets taken off even when the phone is sat around doing nothing.

Nothing to do with the 3 thing, apologies if what i said was construed that way

nah tis all cool, i didnt mean my response to be nasty if it sounded that way