Home› Help Desk
If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Read the community guidelines before posting ✨
Please help us out!

We have our annual survey out, asking a few questions about you, your needs and preferences, and the impact of our services. It should take around 5-8 minutes and by completing it, you will be entered for a chance to win a £200 Love2Shop voucher (in line with our privacy policy)

Click here to fill out our survey.

How do I give feedback to the 121 helpline chat?(complain)

Past UserPast User Posts: 0 Just got here
in Help Desk
The user and all related content has been deleted.

Comments

  • Laura_tigger82Laura_tigger82 Discussion Boards Moderator Posts: 5,456 Part of The Furniture
    edited September 2024
    Hi @Past User. Thanks for reaching out to us and what a great question you have asked too.

    It sounds really difficult that you have had a negative experience with the 121 helpline chat. Would you like to share more with us about this?

    We are here for you and listening to you if you would like to share more with us. Could you also confirm, is this The Mix's 121 helpline chat or another 121 helpline chat?

    The procedure for giving feedback to the 121 helpline chat will be slightly different depending on which 121 helpline chat it is. In the main, this is because the contact details will be different.

    Take care for now and we will look forward to, hopefully, supporting you with this soon :)
    Post edited by TheMix on
    FAQ | How to report a post | How to report spam
    I'm a community moderator. I'm here to help guide discussions and make sure Community Guidelines are followed. I can't send DMs, but you can message @TheMix or email community@themix.org.uk with questions or concerns.
  • JustVJustV Posts: 5,635 Part of The Furniture
    edited September 2024
    @Past User drop an email to info@themix.org.uk and they can talk you through the process. :)
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • UnknownUnknown
    edited December 2022
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • JustVJustV Posts: 5,635 Part of The Furniture
    edited September 2024
    Past User wrote: »
    @Mike okay and what do I say?
    Hmm good question. There's no set way of doing it, but I'd try and include the following:
    • A clear subject for the email
    • What service you tried to reach
    • When you contacted that service (it's helpful to be as specific as you can)
    • Explain what happened so they know what the problem is
    • What your goal is (e.g. are you raising a formal complaint or just giving feedback?)
    This should be all you need, but the team at info@themix.org.uk can always ask for more details if they need them. :) And they can walk you through the complaints process if you'd like to submit one.
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
  • UnknownUnknown
    edited December 2022
    This content has been removed.
  • JustVJustV Posts: 5,635 Part of The Furniture
    edited September 2024
    That's a shame @Past User and it's understandable to feel annoyed (I would too!). I believe this kind of thing can happen if the Helpline is exceptionally busy or short on people, but that doesn't mean you shouldn't complain or raise it with the team if you'd like to. It's good for them to be aware that someone wasn't happy with the service they received - feedback is always useful. :)
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
    I no longer work at The Mix! If you need anything, message or tag @TheMix
Sign In or Register to comment.