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Support Group

in Help Desk
Hi, its not letting me get into the support group chat tonight, when i login it just has a white screen saying groups and nothing happens, help pls!
0
Comments
Sometimes when chat is down, there are people running threads on the boards, so always worth having a look around
I'm a community moderator. I'm here to help guide discussions and make sure Community Guidelines are followed. I can't send DMs, but you can message @TheMix or email community@themix.org.uk with questions or concerns.
Hey Ed, thanks for the response, i didnt know this. while ur here can i just ask how comes the online chat is offline mosft of the time when i check its always during the opening hours but it never seems t be online
I'm a community moderator. I'm here to help guide discussions and make sure Community Guidelines are followed. I can't send DMs, but you can message @TheMix or email community@themix.org.uk with questions or concerns.
Ed's totally right - with 1-2-1 chats, assuming you're contacting them during opening hours (4pm-11pm), they should only show as offline if all our volunteers are busy. As a general rule you should be able to reach someone though. 🤔 How many times have you tried?
If it's a persistent problem, drop us an email on community@themix.org.uk with some screenshots of what you're seeing and we can take it to our techies.