We're currently updating and consolidating our community guidelines, so you might see a few changes and things being moved to more relevant places. We're not changing how things currently work, just making sure what's written is accurate and up to date.

Chat break week (13/08 - 20/08)

The MixThe Mix Staff teamPosts: 1,757 Moderator
edited October 3 in Live chat announcements
Hey everyone :)

Summer is in full swing, which means it's time for our next chat break week. We would usually post this announcement at least a couple weeks in advance, but I (Mike) am going to level with you guys and say I completely forgot. My apologies that you didn't get more of a heads up on this - that's on me.

What is a 'chat break week'?
Some of you will already know this, but for those of you newer to the community...

Roughly three times a year, we have a week where we take a break from running group chat sessions. We use these periods as a chance to gather your feedback, review it as a team, and see if there are any changes we can make to the way group chat is currently run. We also use them as a chance to get more specific feedback on any projects we're working on.

How often do we have them?
Typically, these happen once in January, April, and August. The next chat break will be the week of the 13th of August, returning on Monday 20th.

What will we be doing for this one?
We want to have a conversation with you all around the role of moderators in group chat. This will be taking place on the boards.

We are also holding a group chat to get your views on how chat is going, which will help us shape our plans moving forward. This will take place on Wednesday (15th of August) from 6.30-7.30pm. If you want to take part in this, please can you complete the survey over on this thread and leave some contact details at the end. 

Will there be a quiz?
Breaking the tradition of the break week quiz, we won't be holding one this time. Rest assured, this is because we're putting all our effort into behind the scenes work this time around.

I still need support. Where can I go?
If you'd like some quick, live support while chat isn't running, feel free to head over to our one-to-one helpline. They chat to people through three channels - phone, webchat and email. Our discussion boards will also be open as normal.

If anyone has any questions, just post below and we'll get back to you when we can.

Cheers everyone,
Mike & the team

We're @Aife@Mike and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

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Comments

  • The MixThe Mix Staff team Posts: 1,757 Moderator
    edited August 9
    Just giving this a bump, as you will see that some more details about what will be happening during chat break week has magically appeared :) Do get signing up for the chat about chat, it promises to be as meta as it sounds!

    Have a good one,

    Ed
    We're @Aife@Mike and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.

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  • Kasa2103Kasa2103 United KingdomPosts: 451 Rampant Poster
    Did I sign up?
    You don`t have to feel like a wasted space. You are original. Cannot be replaced.
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