Notification for "the mix started a new discussion"

I've just had a notification by email that @TheMix started new discussion. I wasn't tagged and it wasn't a PM.

Have I clicked something I shouldn't or is this a new feature, if so how do I turn it off, I only usually get emails for PM and tagging and any more will confuse me.

Anyone else had this?

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Former Member

Yeah, I got them for community announcements.

At the bottom of the email it says

“ You are receiving this email because you are following category Community Announcements. Unsubscribe”

If you click unsubscribe it should stop the emails

independent_

Slinky wrote: »

Yeah, I got them for community announcements.

At the bottom of the email it says

“ You are receiving this email because you are following category Community Announcements. Unsubscribe”

If you click unsubscribe it should stop the emails

Ah cheers @Slinky i shall try that. But since when am i following it? I don't get most of them just that one

Former Member

Idk, I don’t remember following it either 🤣

Aoife

Thank you for flagging, we’ll take a look and see what’s happened here. It might be a new update with our software here that we’re not aware of. Do you have the time of the email that was sent to you?

Amy22

I dont think that I had this actually but thanks for flagging it up though x

Millie2787

I had them aswell … for the Disney Poll and the goodbye from rhianna post

independent_

Aife wrote: »

Thank you for flagging, we’ll take a look and see what’s happened here. It might be a new update with our software here that we’re not aware of. Do you have the time of the email that was sent to you?

@Aife I just checked and I've now had 2, one sent at 12.28pm and another at 5.08pm, both today.

Also my notifications seem to be showing up as having come through twice, like the number next to the notifications bit is incorrect.

independent_

Millie2787 wrote: »

I had them aswell … for the Disney Poll and the goodbye from rhianna post

@Millie2787 that's the one's i've had aswell

AnonymousToe

I haven’t had this, i dont know what that’s about

Millie2787

I’ve just got another one for the @ella just started about the support chat topic for July 4th

independent_

I got that as well, and i also am seeing that I have 2 new notifications on here even though it was just for that one post. The notifications are defo broken on here

Gemma

Thanks everyone - we'll look into whether a setting has been enabled that we're unaware of and try to rectify this.

JustV

Heyo! Think we got to the bottom of this.

For new accounts, email notifications for DMs and posts in the Community Announcements forum are turned on by default (these are the only default email noficiations enabled).

We're making some technical changes to how new members agree to our terms of service on the registration page. Our hunch is that we did something when we made those changes that gave some of you the default email noficiation settings for new accounts (not super sure how!)

As @Slinky said you can unsubscribe via the email, or go to your notification preferences page and select what notifications you want to receive (in popup and email form).

Here's a step-by-step of how to find the page manually:

independent_

Good to know I can turn it off... but after a few days it's actually kinda useful. Silver linings.. but my notifications are defo still coming through twice

Millie2787

Okayyy sooo even though I turned these off … it appears I’m still getting emails for things in the community announcements section 👀

JustV

Hmmm - did you definitely unfollow Community Announcements on the manage followed categories page @Millie2787? (https://community.themix.org.uk/profile/followed-content)

independent_ wrote: »

Good to know I can turn it off... but after a few days it's actually kinda useful. Silver linings.. but my notifications are defo still coming through twice

Ooh double notifications too @independent_?

Are you getting double popups or double emails (or both)?

Millie2787

One is confused on where that is located @JustV (The link doesn’t work)

JustV

@Millie2787 does this link work? Just adding your username to the URL.

JustV

You can also see the link in the screenshot you postewd - where it says 'managed followed categories' near the bottom

JJLemon18

OMG thank you!! This was getting so annoying haha

sinead276

I hadn't had this until a few days ago and I've had a few emails about new discussion - now I know how to fix it so thanks!!!!

Former Member

btw i unsubscribed to this and did the settings thing but started getting them again today. Not a big deal but thought id let you know

independent_

I found it annoying as fuck at first but I've actually started finding it kinda useful, means the important stuff like chat being closed comes through to my emails (which i check more than i check here).

Rhys

JustV wrote: »

Heyo! Think we got to the bottom of this.

For new accounts, email notifications for DMs and posts in the Community Announcements forum are turned on by default (these are the only default email noficiations enabled).

We're making some technical changes to how new members agree to our terms of service on the registration page. Our hunch is that we did something when we made those changes that gave some of you the default email noficiation settings for new accounts (not super sure how!)

As @Slinky said you can unsubscribe via the email, or go to your notification preferences page and select what notifications you want to receive (in popup and email form).

Here's a step-by-step of how to find the page manually:

Id just like to say something, ive had all these turned off, and been getting email notifications still, unsubscribed at the bottom just now, to see if this fixes it, ive had both Email and boards nottifcations turned off, although, in my bottom right, while writing this, i did get a notification of someone posting a thread.

the emails starts with something like:
[The Mix Support Community]

One of my latest ones was from 21 hrs ago:
[The Mix Support Community] Gemma Started a new discussion. 📢 General Chat will be closed tonight but Support Chat and our Topic-Specific Chat will be open

But ive been getting 2 - 4 emails a day, while having all my notifications for both on boards and in email turned off, so i dont think its just a "new accounts" thing

JJLemon18

@Rhys yea I've done the same before but it didnt work, its very unclear how to get rid of it. Just click the link JustV sent here

JustV wrote: »

Millie2787 does this link work? Just adding your username to the URL.

And change the url to be your username instead, it should send you to your 'subscribed' page and you can unsubscribe from there.

Hope this helps!