If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Read the community guidelines before posting ✨
Notification for "the mix started a new discussion"
independent_
Community Champion Posts: 9,014 Supreme Poster
in Help Desk
I've just had a notification by email that @TheMix started new discussion. I wasn't tagged and it wasn't a PM.
Have I clicked something I shouldn't or is this a new feature, if so how do I turn it off, I only usually get emails for PM and tagging and any more will confuse me.
Anyone else had this?
Have I clicked something I shouldn't or is this a new feature, if so how do I turn it off, I only usually get emails for PM and tagging and any more will confuse me.
Anyone else had this?
“Sometimes the people around you won’t understand your journey. They don’t need to, it’s not for them.”
1
Comments
At the bottom of the email it says
“ You are receiving this email because you are following category Community Announcements. Unsubscribe”
If you click unsubscribe it should stop the emails
Ah cheers @Slinky i shall try that. But since when am i following it? I don't get most of them just that one
@Aife I just checked and I've now had 2, one sent at 12.28pm and another at 5.08pm, both today.
Also my notifications seem to be showing up as having come through twice, like the number next to the notifications bit is incorrect.
@Millie2787 that's the one's i've had aswell
For new accounts, email notifications for DMs and posts in the Community Announcements forum are turned on by default (these are the only default email noficiations enabled).
We're making some technical changes to how new members agree to our terms of service on the registration page. Our hunch is that we did something when we made those changes that gave some of you the default email noficiation settings for new accounts (not super sure how!)
As @Slinky said you can unsubscribe via the email, or go to your notification preferences page and select what notifications you want to receive (in popup and email form).
Here's a step-by-step of how to find the page manually:
Ooh double notifications too @independent_?
Are you getting double popups or double emails (or both)?
Id just like to say something, ive had all these turned off, and been getting email notifications still, unsubscribed at the bottom just now, to see if this fixes it, ive had both Email and boards nottifcations turned off, although, in my bottom right, while writing this, i did get a notification of someone posting a thread.
the emails starts with something like:
[The Mix Support Community]
One of my latest ones was from 21 hrs ago:
[The Mix Support Community] Gemma Started a new discussion. 📢 General Chat will be closed tonight but Support Chat and our Topic-Specific Chat will be open
But ive been getting 2 - 4 emails a day, while having all my notifications for both on boards and in email turned off, so i dont think its just a "new accounts" thing
Hope this helps!