If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Winter break (Monday 4th Jan - Sunday 10th)
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[image: Simpsons character saying "It's not over! It's just intermission!"]
For those unfamiliar with group chat breaks, click the spoiler below for some info. 
What is a 'group chat break'?
When are they?
Typically, there's a break in January, April, and August.
Roughly
three times a year, we have a week (or two) where we take a break from
running group chats.
We use these
periods as a chance to gather
up the feedback we've received from you all, reflect on how things are
going on the community, and look at anything we might want to work on.
Sometimes that happens behind the scenes, and sometimes we run projects on the discussion boards for you to get
involved in during that week. It's also a good chance for our volunteers and staff to have a break.
When are they?
Typically, there's a break in January, April, and August.
When's the next break?
Our Winter break will be from Monday 4th January - Sunday 10th January. The usual group chat schedule will resume on Monday 11th January.
Typically, Winter break would be two weeks rather than one. We've decided to stick to one week this time to keep group chat open as much as possible. We also made the decision to schedule this break after Christmas and New Year, so group chat stays open over those two important weeks.
What's happening that week?
There will be two main events:
- Community quiz
- Feedback review
The community quiz will be in the usual format - 3 rounds of 10 questions, written and hosted by community members. Badges will be up for grabs for winners and hosts. Usually, the theme would be Christmas, but given this chat break is happening after New Year, we're open to other suggestions!
For the feedback review, we'll be collecting feedback about group chat in various ways, taking time to review it as a team, then setting specific goals and actions based on what you tell us. The idea is you'll know exactly what goals we're setting and why, and that process will be completely transparent.
More details on both of these events to come in separate announcements.
Where can I go instead?
If you'd like some quick, live support while group chat isn't running, feel free to head over to our one-to-one helpline. You can get in touch in three ways - phone, webchat and email. Call for free on 0808 808 4994, from 3pm-midnight. The boards will also be open as normal.
If you're at breaking point, our Crisis Messenger is also open as usual. Text THEMIX to 85258. You can also head to this thread to find more crisis options if you need urgent support.
If you're at breaking point, our Crisis Messenger is also open as usual. Text THEMIX to 85258. You can also head to this thread to find more crisis options if you need urgent support.
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As always, feel free to throw any questions or comments below. 
All behaviour is a need trying to be met.
The truth resists simplicity.
I no longer work at The Mix! If you need anything, message or tag @TheMix
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"The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
"I'm going to get strong again and see you soon. " ~ Anonymous
"The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
"I'm going to get strong again and see you soon. " ~ Anonymous