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If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
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Need support urgently?

TheMixTheMix Posts: 3,039 Boards Guru
edited January 2023 in Help Desk
If you're having suicidal thoughts right now and don't feel safe, or if you need urgent support for any other reason, the community isn't a good place for you to get support. We're not set up or trained to provide support to people in crisis, and these conversations can make others feel worried or unsafe.

If you're at breaking point, there are specialist crisis services out there who want to help.

Here are a few:

Visit your nearest A&E department or call 999 if you need urgent medical attention, or if you have plans to end your life and don't feel safe. They are there to protect and help you when you need it most.

Crisis Messenger are contactable by text, 24/7, and can talk through any urgent issues you're facing:
Our crisis messenger text service provides free, 24/7 crisis support across the UK. If you’re aged 25 or under, and are experiencing any painful emotion or are in crisis, you can text THEMIX to 85258.

Papyrus can help you work on some practical techniques to get you through those intense moments:
If you are having thoughts of suicide or are concerned for a young person who might be you can contact HOPELINEUK for confidential support and practical advice.

Call: 0800 068 4141
Text: 07786209697
Email: [email protected]
Opening hours: 10am – 10pm weekdays, 2pm – 10pm weekends, 2pm – 10pm bank holidays

Samaritans are reachable by phone and email 24/7:
Whatever you're going through, call us free any time, from any phone on 116 123. We're here round the clock, 24 hours a day, 365 days a year. If you need a response immediately, it's best to call us on the phone. This number is FREE to call. You don't have to be suicidal to call us.

116 123 (UK)
116 123 (ROI)

[email protected] (UK)
[email protected] (ROI)

I'm Alive offer a crisis webchat service:
IMAlive is a free, confidential and secure online chat service. All chats are answered by trained volunteers. Please use a computer for best chat connection (cell phones my cause the chat to disconnect unexpectedly).

We're @Aife, @Ella, @Emma_, @Gemma, and @JustV - the staff team here at The Mix.

Our DMs are monitored Monday - Friday (10am - 6pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
Post edited by JustV on
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