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No more email alerts when settings on.

Past UserPast User MiniposterPosts: 0 Incredible Poster
edited January 2023 in Help Desk

Hi,

title says it all, I no longer get any email alerts for new messages on my chats etc. even though my settings are on? It's been going on for ages prob since June.

Any ideas?

Post edited by JustV on
«1

Comments

  • SienaSiena Posts: 15,756 Skive's The Limit
    edited August 2018
    Think might be same for everyone.
    Though I did flag it to the mix when it did start & they said they have same issue or something. 
    ~Probably dead now
  • [Deleted User][Deleted User] Posts: 0 Just got here
    I don't get email alerts, because I switched off notifications from flooding my inbox.

    I suggest you check your settings to check which ones are ticked, In_me. Might be that. :)
  • TheMixTheMix Posts: 3,341 Boards Guru
    edited August 2018
    Invisible_me said:

    Hi,

    title says it all, I no longer get any email alerts for new messages on my chats etc. even though my settings are on? It's been going on for ages prob since June.

    Any ideas?

    Assuming your notification settings are all in order, there's a good chance this is a bug. A few people have mentioned this to us and the team are looking into it - we're hoping to have it fixed soon. Realise this is pretty inconvenient, so thanks for bearing with it.
    Thanks for raising the issue anyway - never hurts to give us a nudge. :)
    Mike
     

  • Past UserPast User Miniposter Posts: 0 Incredible Poster
    Floxy said:
    I don't get email alerts, because I switched off notifications from flooding my inbox.

    I suggest you check your settings to check which ones are ticked, In_me. Might be that. :)

    Hi thanks for that. I've double checked, and it's ticked.  Not to worry :)
  • Former MemberFormer Member Smol Bean Posts: 666 Incredible Poster
    Im having the same issue, boxes are ticked but emails have stopped :/ 
  • DancerDancer Community Connector Posts: 8,337 Legendary Poster
    Happens to me as well
    "There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same." ~ Demi Lovato
    "The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
    "I'm going to get strong again and see you soon. " ~ Anonymous 
  • JellyelephantJellyelephant Posts: 1,908 Extreme Poster
    im having the same issue - is annoying cos i always miss inbox messages I get 
    The sun will rise and we will try again 
  • TheMixTheMix Posts: 3,341 Boards Guru
    Hey everyone,

    Just wanted to let you know our tech team are still looking into this. Hopefully it's something we can fix. We will keep you updated :) 

    - Aife
  • DancerDancer Community Connector Posts: 8,337 Legendary Poster
    Thank you Aife
    "There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same." ~ Demi Lovato
    "The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
    "I'm going to get strong again and see you soon. " ~ Anonymous 
  • Past UserPast User Miniposter Posts: 0 Incredible Poster
    Thanks Aife
  • TheMixTheMix Posts: 3,341 Boards Guru
    Hey everyone,

    Just wanted to update you all and let you know email notifications have now been fixed :) 

    - Aife
  • DancerDancer Community Connector Posts: 8,337 Legendary Poster
    Thank you
    "There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same." ~ Demi Lovato
    "The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
    "I'm going to get strong again and see you soon. " ~ Anonymous 
  • Past UserPast User Miniposter Posts: 0 Incredible Poster
    Thanks
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    Millie2787 said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    edited November 2018
    The Mix said:
    Millie2787 said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    h@"The Mix" it’s notifications a a whole 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    Millie2787 said:
    The Mix said:
    Millie2787 said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    h@"The Mix" it’s notifications a a whole 
    Aah, okay it looks like we've found the issue. Thanks for mentioning it @Millie2787 - we'll get it fixed asap. :) 

    Mike & the team
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    @The Mix this seems to be happening again 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    Hey @Millie2787 thanks for letting us know! I've reported this to our tech team :) 

    Hopefully it will be fixed soon!

    - Aife
  • TheMixTheMix Posts: 3,341 Boards Guru
    Hey everyone,

    Email notifications have now been fixed :) 

    - Aife
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    @The Mix. It’s doing it again 😂
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    Millie2787 said:
    @The Mix. It’s doing it again 😂



    We'll see why this keeps happening, and hopefully fix the thing that keeps breaking email notifications... thanks for bearing with us. :tongue: 

    Mike & the team
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    @The Mix Pretty sure it’s just me it keeps doing it to 😂


    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    @The Mix have the found anything ? 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    Millie2787 said:
    @The Mix have the found anything ? 
    Good question - thanks for the nudge @Millie2787. :) 

    Looks like the email notifications were fixed around when you flagged this (though we forgot to let everyone know 🙄), but we're not sure why they keep breaking. If it happens again, do keep flagging it so we're aware - we'll get to the bottom of it eventually. :tongue: 

    Mike & the team
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    The Mix said:
    Millie2787 said:
    @The Mix have the found anything ? 
    Good question - thanks for the nudge @Millie2787. :) 

    Looks like the email notifications were fixed around when you flagged this (though we forgot to let everyone know 🙄), but we're not sure why they keep breaking. If it happens again, do keep flagging it so we're aware - we'll get to the bottom of it eventually. :tongue: 

    Mike & the team
    @The Mix they errrr never fixed for me 🤦🏻‍♀️, I’ve veen checked in my preferences and it’s lost 
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    Millie2787 said:
    The Mix said:
    Millie2787 said:
    @The Mix have the found anything ? 
    Good question - thanks for the nudge @Millie2787. :) 

    Looks like the email notifications were fixed around when you flagged this (though we forgot to let everyone know 🙄), but we're not sure why they keep breaking. If it happens again, do keep flagging it so we're aware - we'll get to the bottom of it eventually. :tongue: 

    Mike & the team
    @The Mix they errrr never fixed for me 🤦🏻‍♀️, I’ve veen checked in my preferences and it’s lost 
    @Millie2787 Oh! That's not good... do you mean you've lost the option for them or you've got them enabled and they're still not working?

    Mike & the team
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    @The Mix I’ve got them enabled and there still not working 🤦🏻‍♀️
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
  • TheMixTheMix Posts: 3,341 Boards Guru
    edited February 2019
    Millie2787 said:
    @The Mix I’ve got them enabled and there still not working 🤦🏻‍♀️
    Hmm... how weird @Millie2787. They seem to be working for us. Just to rule out the obvious things, you've double checked your settings and checked your spam folder? 

    Mike & the team
  • Millie2787Millie2787 Posts: 5,234 Part of The Furniture
    edited February 2019
    The Mix said:
    Millie2787 said:
    @The Mix I’ve got them enabled and there still not working 🤦🏻‍♀️
    Hmm... how weird @Millie2787. They seem to be working for us. Just to rule out the obvious things, you've double checked your settings and checked your spam folder? 

    Mike & the team
    Ok      @The Mix    " turns out they’ve been going into my junk mailbox which is strange when it hasn’t done before 🤦🏻‍♀️
    Sometimes all you need is one person to believe in you , for you to begin to believe in yourself.
This discussion has been closed.