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No more email alerts when settings on.

Hi,

title says it all, I no longer get any email alerts for new messages on my chats etc. even though my settings are on? It's been going on for ages prob since June.

Any ideas?

Comments

  • ShaunieShaunie England 🏠Posts: 2,901 Mega Poster
    edited August 2018
    Think might be same for everyone.
    Though I did flag it to the mix when it did start & they said they have same issue or something. 
    “If we could look into each other’s hearts and understand the unique challenges each of us faces, I think we would treat each other much more gently, with more love, patience, tolerance, and care” Marvin J. Ashton 🌸🌸
    The Mix
  • [Deleted User][Deleted User] Posts: 0 Fanatical Poster
    I don't get email alerts, because I switched off notifications from flooding my inbox.

    I suggest you check your settings to check which ones are ticked, In_me. Might be that. :)
    I'm driven by self doubt.
    The Mix
  • The MixThe Mix Staff team Posts: 1,847 Moderator
    edited August 2018

    Hi,

    title says it all, I no longer get any email alerts for new messages on my chats etc. even though my settings are on? It's been going on for ages prob since June.

    Any ideas?

    Assuming your notification settings are all in order, there's a good chance this is a bug. A few people have mentioned this to us and the team are looking into it - we're hoping to have it fixed soon. Realise this is pretty inconvenient, so thanks for bearing with it.
    Thanks for raising the issue anyway - never hurts to give us a nudge. :)
    Mike
     

    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Invisible_meInvisible_me Posts: 127 The Mix convert
    Floxy said:
    I don't get email alerts, because I switched off notifications from flooding my inbox.

    I suggest you check your settings to check which ones are ticked, In_me. Might be that. :)

    Hi thanks for that. I've double checked, and it's ticked.  Not to worry :)
  • EyepatchEyepatch Posts: 378 Rampant Poster
    Im having the same issue, boxes are ticked but emails have stopped :/ 
    "Sometimes we find ourselves stuck between choosing what is right, and what is easy." 
  • Kasa2103Kasa2103 United KingdomPosts: 505 Extreme Poster
    Happens to me as well
    You don`t have to feel like a wasted space. You are original. Cannot be replaced.
  • JellyelephantJellyelephant Posts: 274 Rampant Poster
    im having the same issue - is annoying cos i always miss inbox messages I get 
  • The MixThe Mix Staff team Posts: 1,847 Moderator
    Hey everyone,

    Just wanted to let you know our tech team are still looking into this. Hopefully it's something we can fix. We will keep you updated :) 

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Kasa2103Kasa2103 United KingdomPosts: 505 Extreme Poster
    Thank you Aife
    You don`t have to feel like a wasted space. You are original. Cannot be replaced.
  • Invisible_meInvisible_me Posts: 127 The Mix convert
    Thanks Aife
  • The MixThe Mix Staff team Posts: 1,847 Moderator
    Hey everyone,

    Just wanted to update you all and let you know email notifications have now been fixed :) 

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Kasa2103Kasa2103 United KingdomPosts: 505 Extreme Poster
    Thank you
    You don`t have to feel like a wasted space. You are original. Cannot be replaced.
  • Invisible_meInvisible_me Posts: 127 The Mix convert
    Thanks
  • Millie2787Millie2787 WorcestershirePosts: 691 Incredible Poster
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 
    Sometimes in our lives we all have pain,We all have sorrow, But if we are wise, We know that there's always tomorrow.
  • The MixThe Mix Staff team Posts: 1,847 Moderator
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 WorcestershirePosts: 691 Incredible Poster
    edited November 2018
    The Mix said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    [email protected]"The Mix" it’s notifications a a whole 
    Sometimes in our lives we all have pain,We all have sorrow, But if we are wise, We know that there's always tomorrow.
  • The MixThe Mix Staff team Posts: 1,847 Moderator
    The Mix said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    [email protected]"The Mix" it’s notifications a a whole 
    Aah, okay it looks like we've found the issue. Thanks for mentioning it @Millie2787 - we'll get it fixed asap. :) 

    Mike & the team
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 WorcestershirePosts: 691 Incredible Poster
    @The Mix this seems to be happening again 
    Sometimes in our lives we all have pain,We all have sorrow, But if we are wise, We know that there's always tomorrow.
  • The MixThe Mix Staff team Posts: 1,847 Moderator
    Hey @Millie2787 thanks for letting us know! I've reported this to our tech team :) 

    Hopefully it will be fixed soon!

    - Aife
    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
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