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No more email alerts when settings on.

Invisible_meInvisible_me Posts: 136 The Mix convert

Hi,

title says it all, I no longer get any email alerts for new messages on my chats etc. even though my settings are on? It's been going on for ages prob since June.

Any ideas?

Butterfly23
«1

Comments

  • ShaunieShaunie England 🏠Posts: 7,370 The Mix Elder
    edited August 2018
    Think might be same for everyone.
    Though I did flag it to the mix when it did start & they said they have same issue or something. 
    “If we could look into each other’s hearts and understand the unique challenges each of us faces, I think we would treat each other much more gently, with more love, patience, tolerance, and care” Marvin J. Ashton
    The MixButterfly23
  • [Deleted User][Deleted User] Posts: 0 Noob
    I don't get email alerts, because I switched off notifications from flooding my inbox.

    I suggest you check your settings to check which ones are ticked, In_me. Might be that. :)
    The MixButterfly23
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    edited August 2018

    Hi,

    title says it all, I no longer get any email alerts for new messages on my chats etc. even though my settings are on? It's been going on for ages prob since June.

    Any ideas?

    Assuming your notification settings are all in order, there's a good chance this is a bug. A few people have mentioned this to us and the team are looking into it - we're hoping to have it fixed soon. Realise this is pretty inconvenient, so thanks for bearing with it.
    Thanks for raising the issue anyway - never hurts to give us a nudge. :)
    Mike
     

    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
    Butterfly23
  • Invisible_meInvisible_me Posts: 136 The Mix convert
    Floxy said:
    I don't get email alerts, because I switched off notifications from flooding my inbox.

    I suggest you check your settings to check which ones are ticked, In_me. Might be that. :)

    Hi thanks for that. I've double checked, and it's ticked.  Not to worry :)
  • EyepatchEyepatch Posts: 406 Rampant Poster
    Im having the same issue, boxes are ticked but emails have stopped :/ 
    "Sometimes we find ourselves stuck between choosing what is right, and what is easy." 
  • Kasa2103Kasa2103 Ugly Snake South EastPosts: 2,497 Mega Poster
    Happens to me as well
    Even if you're little you can do a lot. You musn't let a little thing like little stop you. If you sit around and let them get on top you might as well be saying you think that it's okay, and that's not right. And if it's not right you have to put it right.
  • JellyelephantJellyelephant Bpd bitch ✌🏼 Posts: 732 Incredible Poster
    im having the same issue - is annoying cos i always miss inbox messages I get 
    The sun will rise and we will try again 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    Hey everyone,

    Just wanted to let you know our tech team are still looking into this. Hopefully it's something we can fix. We will keep you updated :) 

    - Aife
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Kasa2103Kasa2103 Ugly Snake South EastPosts: 2,497 Mega Poster
    Thank you Aife
    Even if you're little you can do a lot. You musn't let a little thing like little stop you. If you sit around and let them get on top you might as well be saying you think that it's okay, and that's not right. And if it's not right you have to put it right.
  • Invisible_meInvisible_me Posts: 136 The Mix convert
    Thanks Aife
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    Hey everyone,

    Just wanted to update you all and let you know email notifications have now been fixed :) 

    - Aife
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Kasa2103Kasa2103 Ugly Snake South EastPosts: 2,497 Mega Poster
    Thank you
    Even if you're little you can do a lot. You musn't let a little thing like little stop you. If you sit around and let them get on top you might as well be saying you think that it's okay, and that's not right. And if it's not right you have to put it right.
  • Invisible_meInvisible_me Posts: 136 The Mix convert
    Thanks
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    edited November 2018
    The Mix said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    [email protected]"The Mix" it’s notifications a a whole 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    The Mix said:
    @The Mix.  I’ve noticed that lately I haven’t been getting any email notifications for the things I’ve got ticked like PMs ? 

    Hmm, thanks for letting us know @Millie2787. Is it just PMs or email notifications as a whole?

    Mike & the team
    [email protected]"The Mix" it’s notifications a a whole 
    Aah, okay it looks like we've found the issue. Thanks for mentioning it @Millie2787 - we'll get it fixed asap. :) 

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    @The Mix this seems to be happening again 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    Hey @Millie2787 thanks for letting us know! I've reported this to our tech team :) 

    Hopefully it will be fixed soon!

    - Aife
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    Hey everyone,

    Email notifications have now been fixed :) 

    - Aife
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    @The Mix. It’s doing it again 😂
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    @The Mix. It’s doing it again 😂



    We'll see why this keeps happening, and hopefully fix the thing that keeps breaking email notifications... thanks for bearing with us. :tongue: 

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    @The Mix Pretty sure it’s just me it keeps doing it to 😂


    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    @The Mix have the found anything ? 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    @The Mix have the found anything ? 
    Good question - thanks for the nudge @Millie2787. :) 

    Looks like the email notifications were fixed around when you flagged this (though we forgot to let everyone know 🙄), but we're not sure why they keep breaking. If it happens again, do keep flagging it so we're aware - we'll get to the bottom of it eventually. :tongue: 

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    The Mix said:
    @The Mix have the found anything ? 
    Good question - thanks for the nudge @Millie2787. :) 

    Looks like the email notifications were fixed around when you flagged this (though we forgot to let everyone know 🙄), but we're not sure why they keep breaking. If it happens again, do keep flagging it so we're aware - we'll get to the bottom of it eventually. :tongue: 

    Mike & the team
    @The Mix they errrr never fixed for me 🤦🏻‍♀️, I’ve veen checked in my preferences and it’s lost 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    The Mix said:
    @The Mix have the found anything ? 
    Good question - thanks for the nudge @Millie2787. :) 

    Looks like the email notifications were fixed around when you flagged this (though we forgot to let everyone know 🙄), but we're not sure why they keep breaking. If it happens again, do keep flagging it so we're aware - we'll get to the bottom of it eventually. :tongue: 

    Mike & the team
    @The Mix they errrr never fixed for me 🤦🏻‍♀️, I’ve veen checked in my preferences and it’s lost 
    @Millie2787 Oh! That's not good... do you mean you've lost the option for them or you've got them enabled and they're still not working?

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    @The Mix I’ve got them enabled and there still not working 🤦🏻‍♀️
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
    The Mix
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    edited February 2019
    @The Mix I’ve got them enabled and there still not working 🤦🏻‍♀️
    Hmm... how weird @Millie2787. They seem to be working for us. Just to rule out the obvious things, you've double checked your settings and checked your spam folder? 

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,483 Mega Poster
    edited February 2019
    The Mix said:
    @The Mix I’ve got them enabled and there still not working 🤦🏻‍♀️
    Hmm... how weird @Millie2787. They seem to be working for us. Just to rule out the obvious things, you've double checked your settings and checked your spam folder? 

    Mike & the team
    Ok      @The Mix    " turns out they’ve been going into my junk mailbox which is strange when it hasn’t done before 🤦🏻‍♀️
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
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