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FAO Alfie
**helen**
Deactivated Posts: 9,235 Supreme Poster
And anyone else who might want to know.
The question was asked in last night's chat - what's Citizen's Advice?
And to give this thread a bit more purpose...
Has anyone ever been to their local bureau - if so, what did you go for and were they able to help?
The question was asked in last night's chat - what's Citizen's Advice?
Help you can get from a Citizens Advice Bureau
Citizens Advice Bureaux offer free, confidential, impartial and independent advice from over 3,500 locations. These include high streets, community centres, doctors? surgeries, courts and prisons.
Our advice helps people resolve their problems with debt, benefits, employment, housing, discrimination, and many more issues. It is available to everyone.
Advice may be given face-to-face or by phone. Most bureaux can arrange home visits and some also provide email advice. A growing number are piloting the use of text, online chat and webcams. Search for your local bureau to see the full range of services it provides.
CAB advice factsheet
Watch an introduction to the Citizens Advice service and how it can help signed in British sign language.
And to give this thread a bit more purpose...
Has anyone ever been to their local bureau - if so, what did you go for and were they able to help?
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That's a shame, I know that's not the case across the board, so it's unfortunate that's the way it is in your area.
What's the local service you use? Great to hear you have it.
I asked about coming back when I had all the right paperwork and he just cut me off by saying 'I think I've helped you as much as I can'. I'm hoping I was just really unlucky with that advisor because I've heard that they provide a good service for other people.
The advisor made a strong case to put in an appeal but when the time came for the appeal, they weren't very helpful in terms of advice and were very unreasonable with schedule times.
Interesting, I didn't know that you could access CAB services via libraries. I wonder if they'd be open to feedback?
Interesting - acknowledging that specialists need skills and knowledge relating to young people specifically is probably important and perhaps something lacking in mainstream services?