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Not exactly the end of the world is it and out of the two, if a customer told me their 'opinion' in the way you describe, as opposed to being charged extra for the toast, I'd make it well known that you were the arse.
if someone comes to a bar and orders a drink and they're offered a large, you will not think the large is gonna be the same cost, do you.
Staff members can not be expected to remember the price of everything, the same if your offered sides in a restaurant, they do not say "would you like a side of ***** it is £5.50"
If the customer is offered an item and thinks they're getting it free, they're a fool.
Or funny names when I worked in customer service, like Benjamin Franklin (with a minnie mouse voice) or the woman named pam huckleberry... and her work email was phuckleberry... hehehe.
I do remember stories of me being a jackass, like the last time I was at the airport, can you tell me where the baggage claim for Delta is? The woman looks at me like I was a moron and then points... it was right in front of me. Perhaps she logged that in her dumbass customer stories file.
Sure what double
I Said a DOUBLE AND COKE
Yes but what spirit.
Oh just get me a vodka and lemonade then.
Grrrr