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problems with a flat pack
Former Member
Posts: 1,876,323 The Mix Honorary Guru
brought some flat pack plastic drawers from argos today, and in instructions weren't very clear and i put it together wrongly. By the time i realised, it was already up, and i got part of it apart and now the rest of it is jammed stuck and part of it is broken...
can i take it back and get a replacement or is this all my fault and thus i'll have to buy a new one?
can i take it back and get a replacement or is this all my fault and thus i'll have to buy a new one?
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Comments
Better people would take it on the chin and take more care next time.
You can choose who you want to be.
Agreed. I refused to take a water damaged ipod back (which you couldn't tell incidentally) on principle.
Next time I just won't put it in the washing machine.
Definitely with the "take it on the chin as you cocked up" train of thought. Take it as a lesson learned and buy yourself a new one.
Pearly
When I worked for Professional Cookware we had people return expensive wooden chopping blocks that clearly state you must treat them with oil and must not wash them in the dishwasher. Surprise surprise, they would return them when the wood had expanded and split and said it was like that when they bought it.
Of course, we can't prove otherwise, and it would make us look bad if we argued with them, so the shop just has to cough up and account for those kind of customers. The damage to the reputation would have been worse. Same with the computer industry, so many times people break their CPUs by fitting them incorrectly and try to send them back. What can the shop do?
We discourage usage of refilled printer cartridges. HP, Canon and Epson will not honour messy printheads if the causes were refills or compatibles. Argos may not notice but we can. If we did honour replacements, it means that we are stuck with dozens of unsellable/unrepairable printers.
Laptop computers that have been spilled into often mean a new motherboard. A dropped laptop usually requires a replacement screen. Both parts cost around £300. Some manufacturers do offer accidental cover though. Acer offers their 'Acer Advantage' programme which offer 3 years accidental damage cover.
As with the Argo flat-pack - you can give it a try TT. Explain to them that you didn't find the pack instructions very clear, and see if they'll honour that. However, they may turn around and say that you should have contacted the manufacturer's support line before making commitments / risks.
I've got an Argos lamp that needs replacing. If I have the receipt but not the original box, will that be replaceable?