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What to do with an unwanted, non-returnable dress
Former Member
Posts: 1,876,323 The Mix Honorary Guru
I bought a lovely dress from MotelRocks.com (it's the Marianne dress in black if anyone wants to have a look), I bought it in Medium which normally fits me from there and I used a promotional code to get 15% off. Unfortunately when it arrived I tried it on and it's too tight round my ribs It just doesn't look right on at all. The problem I now have though which I only discovered on reading the paperwork with the dress, is that they don't do returns or refunds on sale or discounted items - which includes items bought with promotional codes. I don't know what to do - should I ring them and beg in the hope that they bend the rules? Or am I resigned to putting it on Ebay? In which case, does anyone have any tips on how to get the highest amount possible for it - the dress was still £45-odd with the discount code and although I know it's my own stupid fault for impulse buying, I really don't want to lose too much on it if possible, especially as it's new season, brand new and unworn with tags and very pretty
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Comments
They wont shout at you
I'd ring them up and ask for a refund and if they say no then say that you're going to seek advice as you believe they are in breech of the Consumer Protection (Distance Selling) Regulations 2000. Just because they write it on their T&C doesn't mean it's legal. I'd also write them a letter straight away asking for your order to be cancelled because it needs to be in writing
I'm only 99% sure that you're entitled to return sale goods, but if they won't let you anyway then its not going to do any harm!
Kangoo - cheers for that. I'll have to give them a ring and see what they say first of all I guess. Why do I need to ask for my order to be cancelled though - isn't it too late for that, as the dress has already been delivered to me?
Consumer direct line 8:00am – 6:30pm: 08454 04 05 06
Yeah, I was hoping that too. I'll give them a call and see what they say...I'll let you know how I get on. Thanks for all the advice
I've just read their T&C on the website and it says nothing about not returning discount items. Did it say it on the paperwork that came with the dress? In which case its definitely illegal and you should ask for a full refund.
You can point this out to them on the phone if they are unreasonable
Haha it sounds like they are a little confused. It doesn't say anywhere on that trading standards link that you're not allowed the 7 day cooling off period for sale or discounted items so if they don't let you at least exchange the dress I'd stick to your guns and tell them that they're breaking the law.
Good luck!
Lol I do need a Halloween costume...but if I'd wanted something to cut holes in I would have spent £2 in a jumble sale, not £45 online!
She's said you can return it now so just do that! Did you get the name of the person you spoke to?
Make sure you send a letter with the dress saying that you'd like a full refund and you spoke to someone on 30/10/08 at whatever time you called who confirmed that it would be ok to return the dress just to cover yourself
I don't think the T&C is valid anyway tbh, I don't think they can actually enforce the rule
No I didn't get her name, thought of that the minute I put the bloody phone down. I will put a letter in with the dress though and will just have to hope for the best. At least I've learnt a lesson from all this...impulse buying doesn't pay...
Dont forget - theyre not doing you some big favour, this is normal. Dont get all anxious about it
Haha I always forget to get their name and remember as I've put the phone down
Good luck with getting a refund x
:yes:
Do this!
they have beautiful dresses in miss selfridge at the moment (well, i think so)
ETA: Firey Firenze, you're right, they do - and loads on their website too. Might check their returns policy before I order anything from them though!!