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Comments
Me "Good Morning ******, Louise speaking how can I help"
Cust "Yeah fckin right"
Me "Pardon?"
Cust "Bet your name is fckin jarpinder....fckin indians.....beeeeeep"
Cust "Oh I was just wondering....I have a cheque can I pay it in over the phone?"
Me "Good evening ******* your through to louise how can I help"
Cust "Well I was wondering if you could get my balance"
Me" Yeah not a problem could I take your sort code and account number"
Cust" well I dont really want to give you that"
Me"....well mr customer i will need that to get you your balance.."
Cust"oh ok then its 494849 4934898"
Me" that doesnt seem to be a ******* account number and sort code mr customer"
Cust" Oh no...im with natwest but those bastards are in india so I thought id phone you"
You get some welsh hating fckers on the phone too
Cust "Are all welsh people as thick as you"
Cust "Aha I bet you shag sheep"
I actually said to one cocky customer, who I was having a bit of a laugh with...."Yeah well we shag em you eat em"....It didnt go down too well! :P
Me: I need to confirm your date of birth before discussing any account details with you.
Cust: I don't want to give you my date of birth.
Me: I can't proceed with the call unless you can pass DPA.
Cust: You don't need to know my date of birth, I can tell you something else. I'll tell you how much my bill was.
Me: It's company policy that I ask these questions. I already know your date of birth, it's on my screen in front of me.
Cust: Yeah well I don't want it on your screen, you shouldn't have that information anyway.
Me: You chose to give us the information when you opened an account with us.
Cust: I want to speak to a manager... etc.
The guy eventually gave in and provided his date of birth after one of the managers talked him round. Very weird, paranoid bloke though. His first name on the account was down as only an initial.
The ones that dont give you personal information that you need for DPA are annoying, we dont do it to piss you off, we do it because its company policy.
I dont have to deal with customers very often thankfully.
"Is this a convenient time ma'am?"
"NOOOOO TIME IS EVERRRRR A CONVEEEENIENT TIMMEEE, HOW DARRRRRRE YOU..."
If they were rude at me about how it was an ex-directory number and they requested not to get unsolicited calls, I'd take down their number and then after work keep calling them pretending to be window cleaners / mortgage brokers / Indian internet support etc.
This one guy came through and told me he didnt have an account but he loved our hold music and asked me to put him on hold and if i knew what it was. It was some classic stuff which wasn't anything spectacular to me!
So i sat there for a good fifteen mins with him on hold, good times!
So you have the occasional person who gives you shit, then you go fuck them off by ringing them on your own time and pissing them off even more?
You'd have been sacked on the spot if that was true
The callcenters I love are the ones who make cold calls and when I pick up I'll speak to them but I'll use all kinds of bad language. Not to be directly nasty at them, but things like "Ah yes, it p***es me off when the f***ing government do that, shower of c***s the lot of them" to the point where they usually say things like "Please stop using such bad language sir" to which I always reply "You rang me, this was a cold call, I didn't ask you to phone me, so you will put up with whatever language I choose to use".
The call usually ends at that point.
You are a dick - nothing else to say!
thanks another price rise ! take the coppers to the bank !
lol i dont believe you :razz:
yea reminds me of my nan telling me about all the calls she took (at home) for the local pizza place that had a similar number, she took tons of orders for customers who obviously never got their order.....
We've never been told to
Usually all i have to do is tell them to press the button next to job seekers direct on the phone which says benefits, that one always seems to catch them off guard!
Back in Easter time, when I was at home, I picked up a cold call asking if it were possible to speak to Mr Thorne, my dad. To which I replied "i'm sorry, he's dead."
The caller promptly got off the phone... cruel, but it made me laugh.
I'm stood behind the till point - confused looking customer walks up to me
"is this where you pay?"
Was so hard to not be sarcastic.
So I'm sitting in "ORDER", and it's usually quite busy, and so the customers can see that there are cars stopping at my window, ya know. And they come to the window and they say "Do I order with you?" and it's like, no, I'm being paid to sit here doing nothing :rolleyes:. Then I say "that will be x amount, pay at the next window please"....so they then go and drive right past it and straight to "COLLECT".
Did you even read the title of the thread or are you just looking for another opportunity to whine about your pitiful employment plight?
Me: Bristol.
Him: Not India?
Me: No, Bristol.
Him: Thank God I'm speaking to a white man for a change.