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A thread about people who ring call centres
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
Anyone here work in a call centre?
I had a woman recently ring me up and say "have i come through to the right number?" i don't know love, you tell me!
Me: Good afternoon Jobcentreplus Matthew speaking how can i help?
Me: ....
Them: Hello? .... hello?
Me:.......
Me: yes hello........
Them: ohhhh hi i just want to....
I've had so many stupid calls i could write a book about them.
I like the classic.....
them: "Hello i've just divorced my husband and my father died yesterday and i'd like to see if there's some benefits for me?"
me:we don't deal with benefits or legal advice
them:oh how strange (WTF!?)
me: heh
them: so you don't deal with anything like that?
me: no sorry
them: that's odd, what do i do then
me: i really don't know to be honest, we don't deal with anything like that
them in rude manner: hmmmmm erm ok thankyou very much bye... bye byee
The most recent call was one where a girl called me and said do i have the number for
Me: good morning jobcentreplus matthew speaking how can i help?
them: hiya do you have the number for camden civic centre please?
me: what do you mean the civic centre?
them: the civic centre
me: no sorry i don't have any nmbers like that
them: can you put me through to somebody who has that number please?
me: we don't have any numbers like that here sorry
them: really?
me: i'm in liverpool, i wouldn't have any numbers like that
them: can you just put me through to someone else or someone who has that number then?
me: well, no because we don't have any numbers like that
them pulling the phone away: what's the point in working for the jobcentre, dickhead
Me just as the phone goes down: WHO ARE YOU TALKING TO YA STUPID CUNT!?!!?
*puts head in hands*
That girl really fucking annoyed me for the first time since i'd been in this job. I'd usually get annoyed a little but laugh, this time i was pissed! Luckily no one heard me calling her a cunt!
Oh and another one i had on friday was a guy from london asking me to translate a job vacancy that was in fucking GREEK! what?!?!? he woulnd't shut up asking me if there's a facility for him to read the vacancy, asking me to put him through to someone who can help him, refusing to believe that we don't have some greek speaking robot or honoz the fucking greek chef in the canteen who i could go "HEY HONZO MY MAN, COME HELP THIS GUY OUT A SEC!"
so the convo ended with him saying "alright scousy boy, ya alright mate? yeah? and then muttering somehting as her went which i didn't hear but gathering was abusive.
Sorry mate, my greek is not so good!
I had a woman recently ring me up and say "have i come through to the right number?" i don't know love, you tell me!
Me: Good afternoon Jobcentreplus Matthew speaking how can i help?
Me: ....
Them: Hello? .... hello?
Me:.......
Me: yes hello........
Them: ohhhh hi i just want to....
I've had so many stupid calls i could write a book about them.
I like the classic.....
them: "Hello i've just divorced my husband and my father died yesterday and i'd like to see if there's some benefits for me?"
me:we don't deal with benefits or legal advice
them:oh how strange (WTF!?)
me: heh
them: so you don't deal with anything like that?
me: no sorry
them: that's odd, what do i do then
me: i really don't know to be honest, we don't deal with anything like that
them in rude manner: hmmmmm erm ok thankyou very much bye... bye byee
The most recent call was one where a girl called me and said do i have the number for
Me: good morning jobcentreplus matthew speaking how can i help?
them: hiya do you have the number for camden civic centre please?
me: what do you mean the civic centre?
them: the civic centre
me: no sorry i don't have any nmbers like that
them: can you put me through to somebody who has that number please?
me: we don't have any numbers like that here sorry
them: really?
me: i'm in liverpool, i wouldn't have any numbers like that
them: can you just put me through to someone else or someone who has that number then?
me: well, no because we don't have any numbers like that
them pulling the phone away: what's the point in working for the jobcentre, dickhead
Me just as the phone goes down: WHO ARE YOU TALKING TO YA STUPID CUNT!?!!?
*puts head in hands*
That girl really fucking annoyed me for the first time since i'd been in this job. I'd usually get annoyed a little but laugh, this time i was pissed! Luckily no one heard me calling her a cunt!
Oh and another one i had on friday was a guy from london asking me to translate a job vacancy that was in fucking GREEK! what?!?!? he woulnd't shut up asking me if there's a facility for him to read the vacancy, asking me to put him through to someone who can help him, refusing to believe that we don't have some greek speaking robot or honoz the fucking greek chef in the canteen who i could go "HEY HONZO MY MAN, COME HELP THIS GUY OUT A SEC!"
so the convo ended with him saying "alright scousy boy, ya alright mate? yeah? and then muttering somehting as her went which i didn't hear but gathering was abusive.
Sorry mate, my greek is not so good!
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Comments
"Do they even have cars in Australia?"
"Do you know where to get cheap flights from too?"
"I want to return the car in Edinburgh, do you know the way to get there?"
Thicko: "I've told the car is in bay 28, but the numbers in the car park don't go that high."
Me: "They definately go that high madam, where are you up to at the moment?"
Thicko: "erm, 52"
"Do you know what time *rival company* is open until?"
"How do I start the car/open the boot/open the doors"
When I worked at WHSmiths I had a call from a woman who had washed her bus pass and somehow wanted me to do something about it...
It was also quite common for them to call us with address/phone number enquiries, like we were a library...
The other thing that used to happen a lot was people ringing up f-ing and blinding and calling us every name under the sun because there was a transaction on their account they didn't recognise. But it was one we definitely recognised, and you'd say 'have you accessed any...erm... adult services recently?' which invariably was followed by a 'oh...um...oh..I...thank you for your time, bye'.
Working in a takeaway and people ordering a delivery and when i asked for heir address, they asked why?
People asking if the chicken fried rice had king prawns in it. Nope, that would be the king prawn fried rice, etc. etc...
i once had a customer ring me wanting to set up their new router which usually wouldn't be a problem. the customer was polish and their laptop was in greek and they wanted me to be able to translate my isntructions for them so they could find the relevant section....
that was an odd call
that call ended in me recommending he asked a friend to call who had a better grasp of english - said very politely
as part of our packages some customers get a freeview box. one of my friends had a call from a customer to set up their system and they had somehow managed to connect the freeview box to their computer and the modem to their tv and wondered why they could neither connect to the internet or get the tv channels - bearing in mind each device comes in a box with its name and use written on the box and has instructions....
never figured out how they manage that one
this video, unfortunately, is what my job is sometimes like
http://www.youtube.com/watch?v=1LLTsSnGWMI
Customer: What number is this?
Me: 118118 how can I help you?
Customer: I'm looking for a shop but I don't know where it is or what its called
Also people saying 'fucking Indian call centres' a lot. I'm British and I have very little accent, except maybe a tiny bit of Welsh. AThe one that wound me up the most was 'you're not from this country are you?'. It took every ounce of self control not to point out that she clearly wasn't from this planet
I worked there for a month
them: i'm trying to get through to xxxx jobcentre but i can't get through
me: they're probably just busy, you'll just have to keep trying
them: can't you put me through?
wtf??? as if i have some magic red over ride - put through button that i can use.
me: ok i'll put you through but it's only going to be to the same number
I like those calls compared t the others though, you don't give them the chance to act snotty as if i'm being stubborn and won't let them use my magical put through button :rolleyes:
I thought one went to the job centre when you signed on?
old people were the worst :shocking:
Me....."Hello **** Police Station"
Them...."Hello I'm calling from British gas are you interested in converting to our homesaver package?"
Me....erm, this is a police station
Them.....so you're not interested then?
Me....er, no.
Idiot.
Charity - I used to give all my coppers to homeless people, but more often than not they look incredibly insulted nevermind ungrateful that I'm giving them a ton of coppers.
http://www.youtube.com/watch?v=MiZlvr7FJIU
Unfortunatly I can only find that skit with retarded animation
Surely you phone the jobcentre plus to find out about benefits, where else?
When I was working for the bank I had to do that a few times because the external number for one branch wasn't working
I had this happen to me at one job all the time, making outbound calls automatically througha database and the police (or some other large company) hadn't been taken off. As their numbers were consecutive I tried to find out how many numbers the police (or whatever company) had so I could manually take them off without having to ring each one but... the people on the other end of the phone weren't very helpful about it so I pitched them for uPVC windows and doors... ah well, killed a bit of time and I did try to take them off first. funny.
LOL that reminds me my boyfriend accidentally rang the local police station to order a pizza last weekend. He was mortified when he realised
I'd love a call like that, I'd so play them along hehe.
Client: Eeeh, they've stopped me benefit, fuckers.
Me: Did they tell you why they stopped your benefit?
Client: Eeeh, the fuck..
Me: Please stop swearing otherwise I won't be able to help you
Client: Eeeh, they sed ah'd not signed on and wohn't lookin fer werk.
Me: Did you look for work?
Client: No, ah din't, ah were too busy ter do it. Not fair, the immigrants get everything.
Me: You're on JSA, you have to look for work. They're right, goodbye....
PS: To be fair to some of your callers, Matt, I know for a fact you're meant to refer to Community Legal Advice if people want benefits advice. Why don't you?
BT are pretty shit.
This guy in this clip has the patience of a saint. He was quoted .002 centsper kb yet was charged .002 dollers and every person he speaks to has trouble understanding the difference. I'd go mad.
http://media.putfile.com/Verizon-Bad-Math