If you need urgent support, call 999 or go to your nearest A&E. To contact our Crisis Messenger (open 24/7) text THEMIX to 85258.
Options
Didn't Get Paid - Being Made To Wait
Former Member
Posts: 1,876,323 The Mix Honorary Guru
We should have been paid yesterday but due to an error " Gremlins in the system " apparently, we didn't. The manager of my store [who is rightly raging about it just as we are] has been on & off the phone to Head Office about it and before I finished this afternoon he showed me emails he had received and ones he'd sent regarding the matter, they've basically said we HAVE to wait until next Friday to get OUR money.
They did manage to pay us something [holiday pay and a couple of extra hours that couldn't go through as normal] however it isn't enough, besides the fact that It is our wages they are now seemingly withholding from us, I worked too bloody hard to earn it and I should be kept waiting for it when other peoples pay went through fine.
How do they expect us to get by for the next week exactly ? The manager are me were discussing it and he said to me, are they going to reimburse people who get bank charges against them because they haven't been paid through no fault of their own, and it's true.
We know they could work through it and have it set up to be paid into our banks much sooner but they don't seem willing do it. Apparently they cannot pay us through the usual method however there is a backup system could set up to pay us but they don't seem to want to do that, instead they want to wait until the secondary payroll date comes around, which is next Friday.
The main question is do I/we have any rights here ? Can I in some way force them to pay us, by us I mean that there was more than just me affected however not the whole store just handful of us. Surely they can't just make us wait a week whilst everyone else gets on with it because they were paid perfectly fine ? I must have some rights !?
I am so annoyed as are the other people in the shop of course. The area manager apparently confirmed that we will have to wait until the secondary payroll period comes around but again it's alright for him and those at head office they all got paid fine. I NEED that money !
Please tell me there are options open to me other than having to wait it out ?
They won't even apologise for it, not a single apology. The company I work for are so full of incompetence it's off the scale :grump:
They did manage to pay us something [holiday pay and a couple of extra hours that couldn't go through as normal] however it isn't enough, besides the fact that It is our wages they are now seemingly withholding from us, I worked too bloody hard to earn it and I should be kept waiting for it when other peoples pay went through fine.
How do they expect us to get by for the next week exactly ? The manager are me were discussing it and he said to me, are they going to reimburse people who get bank charges against them because they haven't been paid through no fault of their own, and it's true.
We know they could work through it and have it set up to be paid into our banks much sooner but they don't seem willing do it. Apparently they cannot pay us through the usual method however there is a backup system could set up to pay us but they don't seem to want to do that, instead they want to wait until the secondary payroll date comes around, which is next Friday.
The main question is do I/we have any rights here ? Can I in some way force them to pay us, by us I mean that there was more than just me affected however not the whole store just handful of us. Surely they can't just make us wait a week whilst everyone else gets on with it because they were paid perfectly fine ? I must have some rights !?
I am so annoyed as are the other people in the shop of course. The area manager apparently confirmed that we will have to wait until the secondary payroll period comes around but again it's alright for him and those at head office they all got paid fine. I NEED that money !
Please tell me there are options open to me other than having to wait it out ?
They won't even apologise for it, not a single apology. The company I work for are so full of incompetence it's off the scale :grump:
0
Comments
I dont if its worth giving ACAS a call or not...
Out of order really, I mean these things go wrong but they should be making the best efforts to put them right.
As for the area manager that's a no go, he was in the store today and as the girl said in her email he has confirmed that next Friday is the day they will pay us. Seems like I'm stuck then.
oh Shyboy I completely agree, the girl said in her email she could see that it had all been put forward onto the system correctly but just had not been paid correctly so from that I know that if she can see it on her systems they can pay it to us fine.
I'd complain but what's the poiint they won't do anything about it
Thank you all though
We were talking about complaining but we can't as the people who you would compalin to already know and they don't care, and certainly the folk who should be dealing with this problem don't care either so can't complain to them. He did suggest I write a formal complain and explain what them not paying us has done but I know what would happen if I do that I.E nothing will be done about it.
What a shit it is though. Not paid through no fault of our own and we have to suffer for it.
Thanks for your other reply Shyboy and thank you GWST.
hehe
They can send a CHAPS payment, and you'd think that if they really gave a stuff, then that's what they would do.
CHAPS payments are a same day transfer. Usually if done before 2pm, they reach the recipient account the same working day.
There are charges associated with this, as shyboy said - for an individual (i.e. in the circumstances of a house purchase) to use this facility, the banks charge £20 for it if it is in UK sterling.
However, i'm not sure if companies will either get it cheaper or free - might be worth checking with APACS who deal with all banking systems/payment systems.
Hope u get paid soon!
You want to borrow a fiver?
It looks like their is nothing I can do to get the money before Friday now regardless of what I do. I still think I should/will complain and preferably to a body outside of the company as I know they won't take the complaint and actually act upon it.
I also doubt they will reimburse us in anyway way at all for delaying our wages.
Do an offical complaint, encourage everybody else who didnt get paid to do one as well, and ask for any bank fees you incur because of this back of the company.
We feel that the woman he's been talking to has fucked up and doesnt want it to go higher and so is taking her sweet time in sorting it, that and the company just seem to only want to pay people on the second payroll date, like they absolutely INSIST that it happens next Friday !
I will speak to the other staff and see if we can each get a written formal complaint and send it off, my boss even suggested emailing head office from the shop with the complain so we might do that.
The most shocking part is that they are withholding our wages through no fault of our own and they have an easy option to pay people but just point blank refuse to take that avenue. Why ? Who really knows.
I wouldn't try at this point arguing for it right now, because you're only going to save two or three days at this point and the hassle isn't worth it. But I think writing a formal complaint is completely fair, and of course any incurred bank charges I would expect your company to redeem for you.