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Calls from mobile companies asking for personal info
Former Member
Posts: 1,876,323 The Mix Honorary Guru
Jut had a call from someone saying that their from T-Mobile and wanted me to provide them with my accont password and name/address. I don't give any info like that to any random caller, just wondering if it's standard practice for someone like T-Mobile to ask for this.
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As a general rule of thumb, the geniune company never ring up and ask for all your details, the first line of your address maybe, or some digits from your password, but not the works.
There's no way they'd get info like that from me. To be honest even if it were T-Mobile they still wouldn't get it. They rang me, not the other way around. They should know who they are calling.
They're still bound by the Data Protection Act to do security questions, even if they're calling you.
Usually date of birth and postcode does the trick, but sometimes if you've got a memorable name or place on your account they'll ask for that instead.
I had this argument with some jumped-up cunt from NatWest the other day.
Missed the point completely.
If you've got a contract with a phone company, they'll have all your details like your date of birth and your address. Sometimes they'll ask for a password when you set the contract up(like a memorable place or your Mum's maiden name) so they can ask you for it if they call you or vice versa so they can verify who they're talking to.
That's the password they'd have asked him for. What other "password" would you have on your phone?
What do you think would happen if companies went with the whole "don't ask the customer for personal details, they should know who they're phoning" thing, then they phoned you up, somedbody else answered, but the company just assumed they were who they claimed to be and fucked about in your account?
That's why we have something called the Data Protection Act.
If you're in doubt try asking them for some of the information, I'll tell you my house number if you tell me my road name. If they can do that then it is far less likely to be a scam.