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Ebay! (Again)
Former Member
Posts: 1,876,323 The Mix Honorary Guru
So I bought a mascara the other day, although the actual listing didnt say the size of the tube, it said that it retailed for £15 making me think that it was the 8.5g tube as this is how much it is in the shops. Also the photo on the listing was of the 8.5g tube.
So along comes Mrs Postwoman this morning with my parcel, and I open it to find not the 8.5g tube of mascara but the 4g tube. Now the 4g tube is usually in set that you buy with eyeliner and stuff and as far as Im aware you cant buy it seperately and if you can it certainly isnt worth £15 like the woman stated in the listing.
What do I do now? I feel like I've been misled, I've emailed her to say basically what I said here, am I screwed it she just says "tough luck"?
I've never had a dispute before, advise me people!
This is the listing here - http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=006&item=160022310554&rd=1&sspagename=STRK%3AMEWN%3AIT&rd=1
So along comes Mrs Postwoman this morning with my parcel, and I open it to find not the 8.5g tube of mascara but the 4g tube. Now the 4g tube is usually in set that you buy with eyeliner and stuff and as far as Im aware you cant buy it seperately and if you can it certainly isnt worth £15 like the woman stated in the listing.
What do I do now? I feel like I've been misled, I've emailed her to say basically what I said here, am I screwed it she just says "tough luck"?
I've never had a dispute before, advise me people!
This is the listing here - http://cgi.ebay.co.uk/ws/eBayISAPI.dll?ViewItem&ih=006&item=160022310554&rd=1&sspagename=STRK%3AMEWN%3AIT&rd=1
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Comments
She'll still probably tell you to sod off though - she has little feedback to worry about. If you've paid with PayPal then make some kind of complaint - I rarely touch it, so I'll be out of touch with the process. But my understanding is that once you lodge a complaint then that amount will be frozen in the sellers account until their 'investigation' is complete - which gives you a greater chance of getting your money back than if her account is empty as a result of your email query to her .
So if you buy more make-up you should check it out;)
but the picture shown was the bigger one making her (as it would you as well no doubt) think that's what she was getting.
I see your point
"The photo shown was actually of the same bottle but zoomed in on my camera, the 8.5g bottle actually retails for over £20 as I am a stockist and the 4g bottle sells for £14.75 (check out Boots the Chemist) I am sorry you are unhappy, I can offer you a discount on something else and I will make sure the size is clearly priced on my auctions in future"
Zoomed in my arse.
Has any of you girls bought this mascara from Boots before? I usually buy it in another dept store and pay £15 for the 8.5g tube and she's saying that Boots sell that for £20. Their website has one for £14.75 but it doesnt say the size, story of my life
ETA: Also give her bad feedback, that 100% positive she has right now has obviously gone to her head. Something like 'Sold me trial size mascara at full price. Misleading and Dishonest seller' Should get her back up.
Tell you what, pull her details and I'll go round and mash her for you.
I'd also try an ebay dispute, under 'dramatically different from item description' and see what happens if she refuses to refund you.
Then, if all else fails, give her negative feedback (and then in future, ask questions before bidding )
First item (unfortunetly this doesn't state the size, but I'm lead to believe from the price of the next link, it is the 8.5ml tube)
Second item (containing 4ml tube)
Char - I dont want to leave her neg feedback cos she'll only do it to me aswell
nicx1811 - That's all I could find on Boots webby too and I thought the same as you.
Ilora - I asked about a refund when I emailed her, her offering me a discount I think is her way of saying she doesnt do refunds.
Miffy - Mashing her for me would be great, thank you
I've just woken up so when Im a bit less dopey I'll read up on the ebay disputes, if you dont ask you dont get I spose
She said in her email that the picture in the auction was of a 'zoomed 4ml tube'?
Well, if you compare the proportions of the 8ml and the 4ml tube you can see that there's an obvious proportional difference between length of tubes in comparison to the lid/top.
8ml
4ml
and finally;
the picture she supplied for the auction
:chin: I think you have a case in a dispute, my dear!!
Im going to do the eBay dispute thingy.
ETA: Ooh no, hang on, Bournemouth, Eastbourne, Crawley. I lied!
We have one, it's great for a bargian
Tweety - Where is T J Hughes?!? I think I'm missing out on something!!
Abbeywood retail park, next to what used to be big w is now woolworths.