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Good customer service
Former Member
Posts: 1,876,323 The Mix Honorary Guru
When have you experienced good customer service?
I sent Antec an e-mail last week, saying my Sonata case front panel was a bit faulty. Without confirming whether I actually owned one or not, they've sent me a new front panel!!! Just asked for my address.
Where in the world do you find such helpful customer service? Your experiences?
I sent Antec an e-mail last week, saying my Sonata case front panel was a bit faulty. Without confirming whether I actually owned one or not, they've sent me a new front panel!!! Just asked for my address.
Where in the world do you find such helpful customer service? Your experiences?
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Amazon are good as well - I ordered something off them which took months to turn up. Before it turned up (few weesk or so) I emailed them and told them that I haven't been sent my order. They apologised and gave me a free £5 gift voucher.
Had a right wanker today though. Bought petrol from the garage and went in to pay for it. The guy told me the amount and I just went ahead and whacked my card in the reader. Then he pulled it out and was like 'I haven't even rung your fuel up yet. I'm not that fast. I'm not a computer', but he said it in a really sarcky tone... So I held up my hand and was like' oh right, sorry'. And then he got all pissy because I held my hands up. Then we were *overly* nice to each other after that. Wanker. [/rant]
having worked on the tills at tesco for 4.5 years..i urge you to thank the person you receive good service off. makes the job a little more bearable and people are so easy to complain.
Till people rule! We rule!!
It was just nice that i could understand the man to begin with, he was helpful, understood me too, and got the problem sorted straight away
isnt that norwich union that quote u happy? :razz:
but yes good ol tesco
Sure beats the woman from Tuesday. She was a total dingbat
just got to wait for it to charge now...:grump:
i've been there aggggges now and only 1 customer has gone out of their way to speak to a section manager and say how lovely i was. don't get me wrong, i'm not reallly horrible! a few customers thank me themselves for a nice service but it's nice when someone goes out of their way to say nice things instead of to grumble.
I just described my own customer service i give to customers, have had a few people go and tell my manager how great i was and that they felt they should know it.
I haven experienced good customer service recently
It is *bad* customer service I remember. We have had poor customer service in our local B&Q in the past. It is this that I remember more.
I get so wound up with bad customer service, and I've always found Tescos to be really bad for it! Obviously I'm not including you in that, I've never been through your till! But there's been so many times I've walked away from tills things like - 'Nowt like good customer service!' and 'Cashback? No? Fancy asking?' It really gets on my nerves. Asda's the same, and a load of the young lasses at Morrisons (and you tend to get better service when you actually work there, I find, so God knows what they're like with 'proper' customers!)
I don't even expect exceptionally good customer service, y'know? The automatic pleases and thankyous do me fine, however monotonous. It's nice if you get a laugh and a chat but on a long shift you can only be happy smiley for so long and I appreciate that. What I really cannot bear is straight out bad customer service. Like when you're going through the checkout and the lass on the till is too busy having a chat with the girl behind them to realise you're standing there. Or, one that really sticks in my mind is going to top-up my mobile one night and the lass who did it didn't say one single word to me throughout the entire transaction. I couldn't believe it.
There's just no need.
ETA: Last time I called O2 up I had a really nice guy who sorted me out the best deal for me, and actually listened when I told him that the average amount of texts and call time since I got my contract isn't reflective of how much I'm using now, and hence why I wanted to change my contract. That really impressed me, especially cos the guy I spoke to before him told me a load of crap and fobbed me off with excuses, and I always expect to get bad customer service from O2, not sure why?
Had great customer service today when I did some shopping after work, the guy on the till was great and I know he's consistent cos as we left my mum said to me - 'do you know him? I've been through his till a few times, he seems such a nice bloke.' Morrisons has won The Grocer Magazine's Customer Service award two years running (:thumb:) so we should be pretty damn good, but I think we're as hit and miss as anywhere else, really.
If something goes wrong please don't call over about 4 people from other tills because that means the customers queuing up there will be held up.
And if you get it wrong, say sorry dammit!
In the case of call centres, good service can be summed up in one sentence: don't outsource to India.
Probably why I don't tend to stay on the checkouts most of the time
Sorry to see you fell in to the trap of not actually reading my post
I said there's nothing wrong in being pleasant but chatting with the customer when there's a queue of people waiting should be a sackable offence in my opinion. Chatting while serving them is fine - holding other people up is not.
Ok, the vast majority? Watch what happens when someone is taking their time at the till - does everyone else in the queue look like they want to be there?
I said there's nothing wrong in chatting with the customer but doing it when people are waiting should be a sackable offence IMO.
So when I'm coming to the end of my lunch break I'll be sure to avoid the shop you worked in
It's a matter of communication more than anything else, other than telling them how much it cost.
"Grunt... ...£9.37" is crap customer service, you're likely to get more humanity from a vending machine.
Thanks, I'm glad I now have your permission...
And that's the very reason service tends to be so bad in the UK with attitudes as yours. Notice the second word in 'customer service'? Yeah that's right, 'service' - you 'serve'. I'm not asking for the red carpet treatment, to be honest I get uncomfortable with being called 'sir'. But if you're in customer service then should accomodate the customer's needs wherever possible.
I'm not saying you have to rush - far from it. But if the customer is clearly in a rush, it's not your place to decide whether his/her need is unimportant enough for you to ignore.
Thanks, I'm grateful I have your permission for that too.
True no-one is holding a gun to my head but when there's only one 'convenience' shop between my home and workplace, my options are severely reduced.
Perhaps this only happens at my local tesco but I see it happen often. While a till operator is scanning a customer's goods, they are chatting away with them - nothing wrong with that at all.
But once the goods have been paid for and packed away, they are still nattering, regardless of the fact that others are waiting. I tend to go in the between 1 and 2 in the afternoon, clearly a busy time for people on their lunch breaks so you think these people would be mindful of avoiding doing that.