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Urgent please help!
Former Member
Posts: 1,876,323 The Mix Honorary Guru
in General Chat
My computers been infected with the trojan horse, no one seems to know how to help and i havent a clue! Can't seem to get the anti-virus scan working (Avast!) its crashed, trying to download one off the net, but have no idea what i'm doing. I'm all alone with no computer knowledge and no one to help me!
HELP!
HELP!
0
Comments
but hey u fixed it now
Because there are so many viruses that can even hide from antivirus software.
If you have a system restore cd (one which wipes your pc totally clean, deleting all your files and viruses), use it. After having backed up all your files to cd or something.
I would not use that PC to enter in any credit card information until its been wiped.
You need to tell anyone else who has used the PC to keep an eye on their cards if they used them online.
If anyone thanks I'm being too anal, please tell me and the original poster.
Once I had one that I needed to do two things to get rid of: First get the special tool and remove the infection, and then download a security update from microsoft.com to make sure I wouldn't get infected again.