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Anyone else think natwest are crap?
Former Member
Posts: 1,876,323 The Mix Honorary Guru
I've had so much friggin trouble with natwest lately; I totally regret opening an account with them. At least I can do online banking with them, but having said that all I can do is check my bank balance. It doesn't even let me do stuff like pay bills, put money into another account etc etc! Their customer service is really crap in my local branch as well. Does anyone else have problems with them? :banghead:
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My online banking allows me to do everything i could want.
I bank with Natwest and Lloyds TSB and out of the two, I think that NW are the better. I can do payments and transfers with their online banking. I find that they are the more professional too.
Ahh To*sers!! I cnt even get to speak to anyone!!
Otherwise, they've been fine...:D
Infact, they once called me asking if someone had stolen my card/cloned my card as I spent £700 in one transaction (the first time I spent over £20 in 4 months or so of saving £800 a month).
I've had a lot of bank accounts over the years, but never had one as bad as natwest. They have no clue what 'instant' means. And direct transfers take 5 days to complete. I have never been so frustrated with a bank before, and I now despise them as much as councils. I paid MONEY into my account almost a week ago, and it STILL isn't showing. Floating about in the system no doubt, building interest for other peoples pockets whilst I sit here with nothing. Annoyed isn't the word :-( But they just don't care.
Cash paid in clears immediately so do it that way, or pay for a CHAPS transfer, if you're that bothered.
Oh, and try to pay attention to the dates of posts. This thread is from 2006.
Banking is not the funnest of things and we all want it to be over and done with as quickly as possible, so understandably you are annoyed about this.
If you would like to make a complaint about your bank, taking a look at the Financial Ombudsman's website. They also provide a form that you can fill in about your complaint which they will look at and get back to you with their advice.
However, you should first try complaining to the bank itself; in this case Natwest. Maybe there has just been a misunderstanding about what type of account you have. Some accounts do not allow all services to be accessed online. If they do not provide a satisfactory answer, then you can escalate your complaint using the information above.
Hope this helps.