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An addition to Group Chat guidelines
We've made a tweak to the Group Chat guidelines that we've been meaning to make for a while. It's to do with expectations of Group Chat (Support Chat specifically), particularly for newcomers.
The change is underlined below:
Group chat is a group environment – I’m prepared for a bit of give and take and I’ll help to include everyone. I’ll make sure I consider what I say and how it may impact others, and I won't send too many messages at once. I understand I may not get the support I need all the time.
We're adding this because we know it can feel demotivating when you don't get support when you really need it, even if that's only for one night. But, as a lot of you guys know, that's part of using a group space and we want to reassure people of that right from when they start using the space for the first time.
This may also be relevant to some of our regulars, because nobody is immune to that frustration.
All behaviour is a need trying to be met.