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1-2-1 chat

Former MemberFormer Member Posts: 7 Confirmed not a robot
edited January 2023 in Help Desk
Has anyone else had problems starting the online chat? I’ve tried on different devices and have only got though once. It brings up the chat box but doesn’t do anything so feels Moreno like a glitch than a queue

thanks
Post edited by JustV on

Comments

  • Former MemberFormer Member Posts: 146 Helping Hand
    I had one last week and it was fine on my ipad though not sure about other divices x did u try from 4-11 pm?
  • JustVJustV Community Manager Posts: 5,592 Part of The Furniture
    edited September 18
    Hiya @Past User, and welcome to the community. :)

    Unfortunately our 1-2-1 services had to close very last minute on Thursday, and we weren't able to announce it on our social media channels like we usually would. It was quite a unique situation and, usually, if The Mix needs to close any services you'll see an update on Twitter.

    Everything is back to normal now and the 1-2-1 services are open 4pm-11pm. :)
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • Former MemberFormer Member Posts: 199 Trailblazer
    I've had the same problem this month. And now today it says I have to fill in my phone number when I clicked on the online chat.
  • JustVJustV Community Manager Posts: 5,592 Part of The Furniture
    edited September 18
    Thanks for flagging this @Past User. :)

    Our 1-2-1 services (like webchat) ask for details about you so the person you speak to has everything they might need. I know sometimes they offer to text you details of support services once the chat is over, for example, so you don't need to write things down. If you'd rather not give them your phone number though, you can enter a fake one and you should be able to get through.

    If you're having trouble getting through at all, there's a possibility the service might be temporarily closed. It's rare but does happen sometimes (e.g. if there's a big technical issue). If you find it's a persistent problem or it seems to be just you experiencing it, drop info@themix.org.uk an email - that's a general email for The Mix and you should be able to get some answers. :)

    Does that help?
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
  • Former MemberFormer Member Posts: 199 Trailblazer
    @Mike I got through tonight, thankyou

    But I got disconnected before I even could read the damn reason why.
  • JustVJustV Community Manager Posts: 5,592 Part of The Furniture
    edited September 18
    We'll drop you a PM with some info @Past User. :)
    Post edited by TheMix on
    All behaviour is a need trying to be met.
    The truth resists simplicity.
This discussion has been closed.