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Chatwee is still broken

DancerDancer Community Champion Posts: 7,788 Master Poster
edited January 2023 in Help Desk
Chatwee is still not working. It hasn't been working since 6:50pm last night. Please work tonight Chatwee. We want chat. @The Mix is there any way to try and fix it or get in touch with Chatwee? 
"There's a part of me I can't get back. A little girl grew up too fast. All it took was once. I'll never be the same." ~ Demi Lovato
"The way that I have found the light in my life is through the expressive arts because I know that I will be accepted for the way I am." ~ Me
"I'm going to get strong again and see you soon. " ~ Anonymous 
Post edited by JustV on

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    TheMixTheMix Posts: 3,040 Boards Guru
    Kasa2103 said:
    Chatwee is still not working. It hasn't been working since 6:50pm last night. Please work tonight Chatwee. We want chat. @The Mix is there any way to try and fix it or get in touch with Chatwee? 
    Hey @Kasa2103,

    Thanks for letting us know about this this morning. Looks like it was a long outage!

    Everything is working okay for now (touch wood), so looks like we're set to go for tonight. :) We've been doing everything we can, including talking to their support team, to make sure things get sorted as quickly as possible.

    Mike & the team :)

    We're @Aife, @Ella, @Gemma, and @JustV - the staff team here at The Mix.

    Our DMs are monitored Monday - Friday (10am - 5pm) with limited cover on weekends. We have a great team of moderators looking after the community outside of those hours to check in on any reported posts.

    We're not able to provide support on this account. If you need support urgently for any reason, please call 999, go to your nearest A&E or contact Crisis Messenger by texting THEMIX to 85258.
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