Head over to this thread to submit a song for our February 'Love' playlist that we'll be putting on Spotify!

Chats

Millie2787Millie2787 Carer/Craft LoverPosts: 2,475 Mega Poster
These last few weeks whenever I’ve gone to go into chat rooms on my phone it lets me get to this point but won’t let me click on the rooms to enter . But let’s me in fine on my laptop 

“ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 

Comments

  • AuroraAurora Part of the furniture Posts: 11,713 Part of the furniture
    I've also had this issue. 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    These last few weeks whenever I’ve gone to go into chat rooms on my phone it lets me get to this point but won’t let me click on the rooms to enter . But let’s me in fine on my laptop 


    Aurora said:
    I've also had this issue. 

    Hmmm... thank you both @Aurora @Millie2787. What device and browser combo are you both using?

    Mike & the team 
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,475 Mega Poster
    @The Mix I use IPhone and safari 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • AuroraAurora Part of the furniture Posts: 11,713 Part of the furniture
    The Mix said:
    These last few weeks whenever I’ve gone to go into chat rooms on my phone it lets me get to this point but won’t let me click on the rooms to enter . But let’s me in fine on my laptop 


    Aurora said:
    I've also had this issue. 

    Hmmm... thank you both @Aurora @Millie2787. What device and browser combo are you both using?

    Mike & the team 
    I use a Samsung Galaxy s9, so its a farely new phone, and previous chats have been okay, it's just been lately I've had this issue, but I also have this issue sometimes when I'm using my laptop, I couldn't get into chat the other day as when I entered the room on my laptop, the screen posted above by Millie was showing. 
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,475 Mega Poster
    @The Mix it seems from tonight the only way I could get around this was to clear my internet history and enter in as a Guest user and it would let me click on things so I could enter rooms and change name ETC - this was both on safari and google chrome 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    Thanks both of you - @Millie2787 & @Aurora. Interesting to know that clearing browser history could be a solution - perhaps a temporary fix we can keep in mind.

    We've flagged this to be looked at and we'll post here with an update when we know something. :) Aware that fixing things with chat usually takes a bit longer than the boards - sorry folks!

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    @Millie2787 & @Aurora (and anyone else having this issue), are you able to click other buttons on the page or does everything become unresponsive when this happens?

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,475 Mega Poster
    The Mix said:
    @Millie2787 & @Aurora (and anyone else having this issue), are you able to click other buttons on the page or does everything become unresponsive when this happens?

    Mike & the team
    The Mix said:
    @Millie2787 & @Aurora (and anyone else having this issue), are you able to click other buttons on the page or does everything become unresponsive when this happens?

    Mike & the team
    @[email protected]"The Mix" the whole page becomes unresponsive 
    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
    The Mix
  • The MixThe Mix The Mix HQPosts: 2,524 Community Managers
    Hey again folks,

    We're having some trouble re-creating the issue from our side (meaning we can't diagnose it), so it would be good to confirm a few things. For anyone having this issue (@Aurora @Millie2787) , we'd like to dig for a few more details if that's okay. :)

    We'd like to confirm:

    1) The device you're using
    2) The browser and browser version you're using
        (e.g. in Chrome, you go to menu > help > about Google Chrome)
        
    3) If possible, what steps you're taking before you hit the problem (e.g. load the page, login, then what buttons become unresponsive)

    I realise this is a lot and you might not be able to answer these if the problem isn't constant, but any info you have would be amazing. :) 

    Thanks for bearing with us,

    Mike & the team
    We're @Mike, @Italia and @Ed - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • Millie2787Millie2787 Carer/Craft Lover Posts: 2,475 Mega Poster
     
    @The Mix

    I have a IPhone and tend to have to use the google chrome app and it tells me it’s version 71.0.3578.89.

    safari just still dosent want to work let’s me log in and then just freezes - ummm I have no clue on what the version of safari it is but I can tell you that my phone is running off IOS 12.1.4 if that’s any help 🤔

    if I do try and use safari I litreally cannot do anything other than refresh the page and if I do that it goes completely blank and dosent even load the Page to go into any of the rooms. it tends to be it will load for me to login , I’ll login it that when I get to the point of choosing which room to go in and that’s when I can’t do anything else. 

    I dunno if any of that is going to make any sense or even be of any help 😂

    “ I believe that you have the power to achieve whatever you put your mind too, You are living a life’s most people won’t  ever understand but that’s what will Be the root of all your determination and success. You have a soul full of love and kindness and I just know that despite all the hardship, a life’s of happiness awaits you and I’m very proud of you, just keep holding on” 
    The Mix
Sign In or Register to comment.