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What happened to my old account

I_Am_SamI_Am_Sam Posts: 3 Noob
I came here at a very difficult time in my life. I took some time off for personal reasons but recently tried to log on and my old account (I am Sam) has completely gone, what happened?


  • EyepatchEyepatch Posts: 378 Rampant Poster
    Welcome Back!

    It could be due to the change in boards, or how long ago since you last logged in? might be a good idea to @ the mix and ask them. Or you could post about what you are going through on your new account as writing about the difficult time you are having might help how you feel :) 
    "Sometimes we find ourselves stuck between choosing what is right, and what is easy." 
  • LaineLaine Horse hugger Posts: 1,169 Fanatical Poster
    Hey Sam! 

    Since the switch from vbulletin to vanilla some old accounts didn't log on before the switch has been lost and registered as "previous member" 

    I don't know if there's a way to get that back so definitely worth asking a mod. 

    All the best :)

    🌈Positive thoughts🌈 

    "So wake me up when it's all over, when I'm wiser and I'm older" ~ Avicii

    All I do is sit and think about you If I choose then I lose.
    Distract my brain from the terrible news
    It's not living if it's not with you" ~ The 1975

    "What's gonna be left of the world if you're not in it?" ~ Bastille
  • The MixThe Mix Staff team Posts: 1,985 Moderator
    Hey @I_Am_Sam

    Welcome back! 

    As @Laine and @eyepatch mentioned, we recently moved to a new forum software and because of data protection laws, we had to get everyone's permission in order to move their accounts over to our new forum. To do this, everyone needed to login to their account between March-June before we moved. For those people who didn't login to their account before this time, their posts and threads still remain on the forum but they are all under the username 'Former Member'. You should still be able to find your threads if you search for them. It's not possible to link your old threads to your new account I'm afraid, but you are more than welcome to start new threads to reach out for support about anything. 

    It's lovely to have you back here :) 

    - Aife

    We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
  • I_Am_SamI_Am_Sam Posts: 3 Noob
    Thanks guys 
  • I_Am_SamI_Am_Sam Posts: 3 Noob
    Thanks guys 
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