Using the Mute Function in Chat

The MixThe Mix Posts: 2,269 Community Managers
In chat, users can choose to 'mute' one another (this is also referred to as 'blocking').

Here's some info on the mute function and how to use it:

How can I mute someone in chat?

Click on a person's name in the list on the right. A menu will appear. Click 'Mute' and you're done.

What happens when I mute someone in chat?

When you mute someone in chat, you will no longer be able to see what they are saying. You will still be able to see that they are in chat, but it will be as though they aren't saying anything.

Muting lasts for the duration of the chat you are in, unless you choose to unmute the chat member again. No one in chat (including moderators) will be able to see who you have muted.

Comments made by other chat members in response to the person you have muted will still show up in your chat. Moderators will encourage chat members not to comment on disagreements which involve someone being muted.

What happens when another chat member mutes me?

If another chat member mutes you, your chat will not be disrupted. You will still be able to see everyone's messages, including the person who has muted you.

You will not be alerted to the fact that you have been muted by another chat member in any way.

Why do we have a mute function in chat?

Chat is a very diverse place with lots of people needing to access support at any one time. It is inevitable that occasionally tensions will rise and disagreements between members will happen.

In the guidelines which chat members are requested to follow when accessing chat, we put emphasis on making sure that chat can be a positive experience for everyone involved.

We encourage chat members to use the mute function as a way of making sure chat can continue without disruption.

Why do moderators encourage people to use the mute function?

From time to time in chat, you may see moderators (or sometimes other chat members) advising members to use the mute function when they can see a disagreement may be getting out of hand. This is because moderators need to focus on the greater good of the chat.

If a disagreement escalates, then it becomes difficult for other chat members to avoid being affected by it. If members can get around this problem by muting each other, then chat can continue smoothly for everyone.

Isn't it rude to mute someone in chat?

It's never easy to make the decision to mute someone in chat. We may worry that we're being unkind or feel that we don't have the right to mute someone's comments. However, muting another chat member can be a good way of looking after yourself without sending a direct message to the other person.

I've been muted and I don't think I did anything wrong! Isn't this unfair?

It can feel hurtful when we suspect someone else has muted us, especially if we don't feel we've done anything wrong.

It's important to remember that while we have control over the things we say and do, we don't have control over the way other people respond to us.

If someone has chosen to mute you, it's OK to feel frustrated, but it's not your job to figure out why they've done it. Let them deal with things in their own time and focus on more positive conversations with other users.

Can I mute a moderator?

Nope! Moderators need to be able to talk to everyone in chat at all times. If you need to speak to someone about something which has happened in a chat session, you can private message The Mix account on the discussion boards and someone will get back to.

Tips for using the mute function in chat

- Don't broadcast the fact that you've used the mute function. Remember, the muted person can still see what you say in chat and may react badly, causing chat to become disrupted for others.

- Likewise, if you suspect that someone has muted you in chat, try not to comment on it. Everyone in chat has the right to use the mute function as they see fit. We encourage members to do this so that chat can keep running smoothly.

- Don't feel bad about muting. Muting can provide you with much-needed breathing space.

- If you know that one chat member has chosen to mute another, don't engage with any further comments about it. Repeating comments made by someone who has been muted will still show up for everyone else and cause more difficulties.
We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
Sign In or Register to comment.