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Help regarding Debt collection email

Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru

I got a email on the 02/08/2008 by 1&1 Webhosting regarding billing funds. I thought it was odd as only paid for my package a few days ago. I sent them a email,
Dear Sir or Madam

Today, 02 August 2008 at 03:34:56 i was sent a email regarding insufficient PayPal funds to pay for the hosting i brought only on the 24/7/2008 at the price of £18.76 for the Home Package [Invoice Number: 751125663] which i beleive was a buy now pay nothing for the first year, then £4.99 a month

I then upgraded two days later on the 26/07/2008 because the product i wanted was not listed on the Home Package and brought the Business Pro package for the price of £52.84 [Invoice Number: 751132101] (Upgrade means upgrading the package, and paying the excess amount, not buying another package + paying for the one i upgraded from) with the paying of £44.97 every 3 months.

I would like to know WHY i am being billed again when the products have just been paid only 8 days of being with 1&1, and WHY when they state that i have paid for it for 3 months.

I am extremely unhappy about this service of 1&1's and should of listened to the comments about 1&1 from friends.

Take a look at


You can see my package, when i brought it 24/07/08 and when i had to update it 26/07/08, if you click the package u can see that i get it for 3 months


I then got a reply today of
Thank you for your email. Just to confirm with you that the last payment we took for the above account was in Feb 08 invoice 73128189 which was raised in April 08 has not yet been paid and this has resulted in your account being passed over to Arvato Financial Services.
Just to confirm we have been unable to debit your last invoice and have sent two notifications to warn you of the issue. Unfortunately this query cannot be dealt with by 1and1, as your accountdetails have been passed over to AFS Finance, our collection agency.
Please telephone them directly on 0870125 8809 PLEASE NOTE - Even if your current payment details are valid we are technically unable to debit the card supplied so please do not contactus to arrange payment.
Payment will need to be made to AFS and it will take between 24-48 hrs from time of card payment to AFS to reactivate your 1and1 account. If payment has been made to AFS and the card details in your 1and1 control panel have expired they will need to be updated for your 1and1 accountto be unlocked. Cheque payment could take 7-14 days to clear, upon successful clearance– your account will be activated.
Once the amount has been paid to AFS any general account queries will bedealt with thereafter by sending an email to [email protected] Thank you for your co-operation in this matter.

I am confused due to me not being a customer in Feburary, only 10 or so days ago, and havent received the two warnings, only 1 (sent 02/08/2008)

They are only open when i am at work, when i get home they are closed

Can anyone shed light? what do i do/say?

I can see it going to be a battle to sort it out, i dont want debt collectors coming in the house!



  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    On the first screen grab there is non expanded but visible invoice dated 12/07/08

    Well before you said you became a customer?

    The second screen shot shows an invoice for services from 10/07/08 onwards.

    Im not sure i can help but im getting a bit confused about your invoices. Are you sure you have not had any other services from them in the past?
  • JsTJsT Posts: 18,268 Skive's The Limit
    1&1 are tossers anyway. Pay up and choose a better host.
  • KTGKTG Posts: 6 Confirmed not a robot

    If you only registered as a customer with them in July and they are referring an outstanding payment from February to a debt collection agency, I would suggest that you seek some specialist advice on how to proceed with a complaint from Citizen's Advice.

    Make sure you keep a copy of all correspondence for future reference, and I would consider writing a letter and enclosing a copy of the invoice, and explaining the situation again- that you have only just opened the account, as perhaps they have got your account mixed up with someone else's and it is simply an administration error?

    Good luck!
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    I'd laugh at them and post it all over the internet about what idiots they are.

    But that doesn't really solve your problem... I would follow KTG's advice and call the citizen's advice bureau as they will be more clued in than the rest of us.

    Best of luck, it seems like in their response to your initial query they haven't actually read what you wrote. Idiots.
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru

    I've had very similar instances with 1and1 too. If you want a headache free life without misery, PLEASE DO NOT GO WITH 1AND1.

    I've tried to cancel my domains and they still charge you for it and if you cancel, they will send it to a finance agency and lock your account.
    Payment made 30 days ago for £7.18 and still not unlocked.

    What a farse this company is.Old Mad
  • Former MemberFormer Member Posts: 1,876,323 The Mix Honorary Guru
    Closing this thread now as it's pretty old :)
This discussion has been closed.