Home› General Chat
If you need urgent support, call 999 or go to your nearest A&E. For Crisis Support (open 24/7) text THEMIX to 85258.
Want to share your experience of using our Community?

We're collecting Community Case Studies which could be used on our website, on social media, shared with our volunteers, or shared with third parties who may be interested to hear how online communities help people.

Click here to fill out our anonymous form

I think someone has hacked my google account? Kinda random lol

PetiteQuarkPetiteQuark Posts: 97 Budding Regular
in General Chat
So i think someone has hacked my yt account specifically.
Now ik that some of my family members use my laptop and stuff so they have access to it sort of. But ever since i logged in a computer in a library (i logged out of the computer) ive been noticing weird videos. Like, theyre all in a language i dont know, none of my family members know this language. And the videos are so cringe, some of the video titles are in english but the actual videos themselves are in some other language, its genuinely bizarre stuff. Ive noticed that someones phone number was added on my account, and it was also 'verified'! And a subscription for crunchyroll. Im kinda scared idk what to do. Ive changed my password YET THEY STILL HAVE ACCESS. Im scared. I have so much on my google. I use selfies of myself on my google. They have access to that im scared if they might pretend to be me maybe its just my anxiety. All my passwords and everything is saved in my google account

Comments

  • DonnerKebabDonnerKebab Community Connector Posts: 2,068 Boards Champion
    @PetiteQuark okay, so there's a few points I want to try and suggest here. (I have a degree in computer science (cyber security) if it helps). First of all, flag this with google. It's important they know what's going on here. It can be a bit tricky as they will almost always suggest going through FAQ's (frequently asked questions) and it takes a while, but get through to someone, and just let them know all of this.

    Next, when a device logs in to google, it's IP address is stored. So if another device is being used to access your google account, then it means they can be tracked and identified, and you may be able to see what devices are connected and where, and remove them. Just take steps right now, to have what we call two factor authentication with your phone number. Make sure that is enabled. That way, only someone with your phone number can make major decisions and changes on your account, and so even if a hacker has access, they can't do anything without your actual phone number. Set it up so it only works for your phone.

    So, to summarise, remove that phone number from your account, add yours as part of 2 factor authentication so only someone with access to your phone can verify changes and not some other number, and then you need to report this whole situation to google. The sooner the better. Also see if you can look on your account for a list of new devices connected to confirm your suspicions. And if there is any hint of payments being made on things like subscriptions that you don't know, inform your bank, and the authorities (the bank may do this for you).

    I know this is very scary for you right now, but you can get through this.
  • PetiteQuarkPetiteQuark Posts: 97 Budding Regular
    DonnerKebab wrote: »
    @PetiteQuark okay, so there's a few points I want to try and suggest here. (I have a degree in computer science (cyber security) if it helps). First of all, flag this with google. It's important they know what's going on here. It can be a bit tricky as they will almost always suggest going through FAQ's (frequently asked questions) and it takes a while, but get through to someone, and just let them know all of this.

    Next, when a device logs in to google, it's IP address is stored. So if another device is being used to access your google account, then it means they can be tracked and identified, and you may be able to see what devices are connected and where, and remove them. Just take steps right now, to have what we call two factor authentication with your phone number. Make sure that is enabled. That way, only someone with your phone number can make major decisions and changes on your account, and so even if a hacker has access, they can't do anything without your actual phone number. Set it up so it only works for your phone.

    So, to summarise, remove that phone number from your account, add yours as part of 2 factor authentication so only someone with access to your phone can verify changes and not some other number, and then you need to report this whole situation to google. The sooner the better. Also see if you can look on your account for a list of new devices connected to confirm your suspicions. And if there is any hint of payments being made on things like subscriptions that you don't know, inform your bank, and the authorities (the bank may do this for you).

    I know this is very scary for you right now, but you can get through this.

    Thank you sooo much.
    I removed the phone number, but i checked if i had the phone number in my contacts so i had to copy it to my clipboard and turns out i don't know this person. No payments found, just weird videos (some of the videos were kind of gross,some were about year 10 mocks so im guessing that person must be younger than me, but then again the mock videos could be my sister but i am unsure) , 2fa now enabled. Should i report the number for hacking?
    How do i flag with google? I tried asking support before because i had issues before but i kinda of forgot how to do it.
Sign In or Register to comment.