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every time i try logging in

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Comments

  • Sian321Sian321 Community Manager Posts: 3,654 Community Veteran
    Hey @eylah and @shannon_164 , this is the message we've recieved from the IT desk who have taken a look into this:

    "From what we're seeing in our server logs, the issue lies outside the Discussion Boards infrastructure. I do see that CloudFlare is reporting degradation on their firewall service".

    This means that the issue doesn't seem to be created by the Discussion Boads tech itself, but perhaps the firewall that each of you might be using on your internet browser?

    Have either of you recently made any updates to your phones / laptops? Do you know if your firewall or security features have changed lately?
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    nothing has changed on my end. i don’t think ive updated my phone or ipad either.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    same for me too @eylah !
  • KatieKatie Staff Posts: 2,133 Boards Champion
    Thank you @eylah and @shannon_164 I'll pass this onto the tech team and will ask if they have any guidance on how to fix this. Is this error message still popping up please?
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    yes it is @Katie
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    same for me too @Katie
  • KatieKatie Staff Posts: 2,133 Boards Champion
    edited July 2025
    Hey @eylah and @shannon_164 so Cloudfare has recovered it's services and should be working as normal. Unfortunately as this tech issue doesn't seem to be caused by our discussion boards there isn't much more we can do. Is the error message still popping up?

    Also, does this error only come up when you're on this website or has it popped up for other websites please?

    And if anyone else is also experiencing this issue, please let me know ASAP. Thank you!
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    @Katie its still coming up and only happens whenever i’m on the boards, nothing else
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    it keeps happening for me and it’s only on the boards
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • KatieKatie Staff Posts: 2,133 Boards Champion
    Ahh that sounds very annoying @eylah and @shannon_164 and is strange it's only happening on the boards.

    Okay I'll pass this onto the tech team but due to time differences they won't be able to reply until this afternoon earliest. Sorry this is happening folks. We're really not having much luck with these tech issues lately are we
  • KatieKatie Staff Posts: 2,133 Boards Champion
    edited July 2025
    @eylah @shannon_164 hey both would you be able to provide some more screenshots please of this error?

    If possible it would be great if you could not block out the RayID which is basically the error code. I can see the RayID on your screenshot @eylah but it looks like you've blocked it out. If you're able to share this with us, then the tech team can try pinpoint it in their logs. But of course keep your IP address blocked. Thank you!

    You can either pop the screenshots on here or email them to us community@themix.org.uk - thank you!!
  • shannon_164shannon_164 Posts: 2,616 Boards Guru
    hey @Katie - i already emailed a screenshot previously but i’ve attached 2 more here!
    k5a8vhh75cyw.jpeg
    1ysmh7rabj81.jpeg
  • KatieKatie Staff Posts: 2,133 Boards Champion
    Thank you @shannon_164 I've passed these onto the tech team!
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    i sent an email!! with two screenshots on.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    ulde2wl6s11d.jpeg
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • KatieKatie Staff Posts: 2,133 Boards Champion
    Thank you @eylah have passed this screenshot onto the tech team. For some reason I can't find your email with the screenshots in but this screenshot works just fine!
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    Katie wrote: »
    Thank you @eylah have passed this screenshot onto the tech team. For some reason I can't find your email with the screenshots in but this screenshot works just fine!

    i sent it a few days ago! but thankyou so much <3
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian

    it just happened again but i have a new code this time. do you want the new code when it popped a min ago. @Katie

    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    IMG_1572.jpeg
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • KatieKatie Staff Posts: 2,133 Boards Champion

    Thank you @eylah have passed this on! Is the error popping up every time you're trying to log onto the boards or does it happen in the middle of you using the boards?

  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    Katie wrote: »
    Thank you @eylah have passed this on! Is the error popping up every time you're trying to log onto the boards or does it happen in the middle of you using the boards?

    it just did! it popped up in middle of me using the boards.
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • KatieKatie Staff Posts: 2,133 Boards Champion
    edited July 2025
    Hey @eylah I know you reported this a while ago but can I check if you're still experiencing this issue?

    Our tech team believe they've been able to resolve the issue but let me know if it's still happening! Thank youuu
  • eylaheylah Community Connector Posts: 10,561 An Original Mixlorian
    Katie wrote: »
    Hey @eylah I know you reported this a while ago but can I check if you're still experiencing this issue?

    Our tech team believe they've been able to resolve the issue but let me know if it's still happening! Thank youuu

    not anymore @Katie havent had this pop up in a while. ( fingers crossed 🤞🏼) :lol:
    ppl dont always need advice. sometimes all they rly need is a hand to hold. an ear to listen. and a heart to understand them. 🧸
  • KatieKatie Staff Posts: 2,133 Boards Champion
    eylah wrote: »
    Katie wrote: »
    Hey @eylah I know you reported this a while ago but can I check if you're still experiencing this issue?

    Our tech team believe they've been able to resolve the issue but let me know if it's still happening! Thank youuu

    not anymore @Katie havent had this pop up in a while. ( fingers crossed 🤞🏼) :lol:
    Yayyy great news @eylah thank you for letting me know! Will cross my fingers and toes that it doesn't happen again
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